Income Management Team Leader
Do you want to make a real difference to the lives of people? Do you want to work for an organisation that has been providing affordable housing across the UK for over 90 years, as well as caring for the elderly and supporting those who face homelessness?
We’re looking for an Income Collection Team Leader to play a crucial role in helping transform lives and revitalise neighbourhoods.
Position: Income Management Team Leader
Hours: 35hours per week. The working pattern for this role is Monday, Tuesday, Thursday and Friday 8am-3.30pm, Wednesday's 12.30pm-8pm
Salary: £30,321 (10% increase after 12 months' service, depending on performance)
Closing Date: 31st October
Having recently restructured the team to optimise performance, deliver increased, value for money, support improved collaboration and ensure a market-leading approach to the regulatory challenges the sector faces, there are a range of opportunities for talented and ambitious people who want to become part the journey.
More than ever, the organisation wants to listen to and engage with customers and use customer insight to drive service improvements, deepen understanding of customer perspectives and demonstrate that the organisation is listening and responding to feedback. This is particularly important with new partnerships widening the customer base even further.
The difference you’ll make
As the Income Management Team Leader, you will Lead and manage a team of Income Collection Officers and Early Intervention Officers providing advice and support to the Income Collection Team to ensure the effective collection of income on behalf of Customer Services. You will ensure prompt and effective outcomes for the customer and business in accordance with policy and procedure to apply the right intervention at the right time, working in collaboration with Housing Services and Tenancy Sustainment Services.
So, who are you?
We're looking for someone who has experience of leading teams within a debt collection call centre. Demonstrating how you have previously lead and motivated teams to deliver results.
You will have sound knowledge of legislation, regulations and standards relating to social housing and income collection, welfare reform and Universal Credit. You will have excellent attention to detail. Being able deliver to strict deadlines and manage conflicting priorities is important.
A team player, you can work flexibly to meet business requirements and have the ability to remain calm in a pressurised environment.
Although not essential, experience of using housing management or Income collection systems would be an advantage.
Enjoy the rewards
This is a job that offers true satisfaction with the chance to help those who can’t afford a house of their own.
You’ll find the organisation is focused on being an employer of choice where people thrive and your voice is truly heard. Working here, you’ll enjoy competitive pay, a wide range of benefits, flexible working, employee offers, and the chance to learn valuable new skills. You will be empowered to do great work by receiving investment in learning, personal development and technology.
If you’re the kind of person that wants to do a really great job and make a difference to customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and talk about how you can help transform lives and revitalise neighbourhoods.
We encourage applicants from all sections of the community so that the organisation can truly reflect the neighbourhoods in which it works.
You may also have experience in areas such as Admin, Administrator, Admin Team Leader, Early Intervention, Income Management Officer, Housing Assistant Income Management, Housing Assistant Income Officer, Housing Assistant Income, Income Officer, Income Team Leader, Rent Income Team Leader, Rent and Income Management Manager, Rent and Income Management Team Leader, Income Assessment Officer, Income Assessment Team Leader, Housing Income Collections Team Leader, Debt & Welfare Benefits Advisor, Housing Benefits Officer, Housing Services, Social Housing, Housing Tenancy, Debt Collection, Housing Officer, Call Centre, Customer Service, Welfare, Welfare and Benefits.