Customer Services and Central Administration Lead

Position: Customer Services and Central Administration Lead
Type: Full-time (35 hours per week), permanent
Location: London office-based, N4 with flexibility to work up to 3 days a week remotely
Salary: £38,506 - £43,897 per annum plus excellent benefits
Salary Band: Band F2
Department: Customer Service and Central Administration team

Our client an MS charity makes sure people living with MS are at the centre of everything they do. And it’s this commitment that unites them across the UK.

Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information.

Their people are their greatest asset and the key to their success. They offer a vibrant, progressive environment where you will make a difference.

About this job

The charity is a community of people living with and affected by MS and vital supporters including campaigners, volunteers and fundraisers. Their Customer Services and Central Administration team is focused on providing an excellent service for their supporters and internal customers. Their Customer Services and Central Administration Lead will be responsible for the operational delivery of this fast-paced and crucial function providing leadership for the supporter services, banking and thanking, administration, reception and facilities management across the charity.

As the successful post holder, you’ll be experienced in leading and continuously improving a customer service function, handling large volumes transactions and data whilst ensuring excellent quality and full compliance with policies and relevant legislation. You’ll have exceptional organisational skills and the ability to use digital and technology to develop innovative solutions. Ultimately, you’ll inspire and lead people to excel.

They offer 35 days annual leave (pro rata for part time employees) including bank holidays, travel loan and various other benefits such as supported developmental opportunities.

They are in the midst of an exciting, transformational, period which builds on their great history and will drive them towards achieving their mission and vision as they embark on their Every MS Story strategy.

Closing date: 12pm on Monday 1 November

Registration of Interest: 

After you have followed the job board process, you will receive an email from CHM Recruit containing further instructions. 

Please disregard any automated email correspondence from the job board itself.

They’re a Disability Confident Employer. They’re committed to promoting equality and diversity.  They’d be grateful if you could complete the equality and diversity monitoring form and submit it with your application.

As part of their commitment to equality, diversity and inclusion, the HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel.  

They particularly welcome applications from people with disabilities and/or from ethnic minority backgrounds, where they’re looking to build stronger and better representation among their staff.

The successful candidate must have the right to work in the UK. If they do offer you employment, you’ll be required to provide documentation to show that you’re eligible to be employed in the UK before starting employment.

The full list of UK visas and permits that grant you the right to work in the UK can be found on the UK government website. They currently don’t have a Sponsor Licence agreement with the Home Office and will not be in a position to support you with any visa applications you may make. 

No agencies please.