Closing date: 28th October 2021 at 11.30 pm
Do you have a proven track record gained working on projects and campaigns to acquire new supporters or customers across a range of direct marketing and digital channels, plus a real desire to play your part in helping more people secure a safe home? Then join Shelter as Direct Marketing Executive – Acquisition and you could soon be putting your skills and experience to excellent use at the heart of our Individual Giving team.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Part of a thriving Income Generation department, our Individual Giving team consists of three programmes - Direct Dialogue, Supporter Retention and Development and Support Acquisition. Together, we deliver a diverse programme of work with ambitious income targets that support our organisational strategy, across cash, regular giving and lottery products. We’ve grown quite a bit over the past few years and benefitted from both investment and opportunity for innovation. That’s resulted in us generating over £20m of unrestricted income every year. This is your chance to be part of our success.
About the role
As a Direct Marketing Executive - Acquisition, you’ll play a pivotal role in Individual Giving’s ambitious programme by delivering outstanding supporter experiences and maximising income opportunities. That means working on key projects with significant income and expenditure budgets across cash, regular-giving, gaming and supporter journeys, using multi-channel communications that include digital, direct mail, Payroll Giving and telemarketing. It also means helping to deliver inspiring multichannel integrated campaigns to create accurate, consistent and engaging experiences for our supporters by utilising online and offline direct and digital marketing techniques. Along the way, you’ll get to work on a variety of new products and propositions too. Put simply, you’ll focus on giving supporters the best possible experience by introducing them to the opportunities at Shelter, while making sure our programme builds strong supporter relationships and long-term commitment to our cause.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Used to working across a variety of channels that include direct mail, SMS, telemarketing and email, you also have a proven ability to manage and influence stakeholders and use data to interpret, analyse and convey results. What’s more, you know how to utilise insight, including the motivations, interests and behaviours of supporters or customers to guide decisions
and have a keen interest in, or willingness to learn about, product management and development.
Experience of optimising and reviewing campaigns is important too, as is enthusiasm for keeping ahead of emerging trends and horizon scanning. Someone who’s not afraid to share both failures and successes, you’re comfortable working in matrix teams to achieve a shared objective. You’re also willing to challenge the status quo and introduce new ideas, methods and processes when appropriate and adept at critiquing campaigns and materials to assess and improve.
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
We will be sharing some of the interview questions with candidates shortlisted for an interview 3 days before the interview.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.