Legacy Engagement Coordinator
Job reference: REQ000211
Woking, Surrey, GU21 4LL
This is an incredible opportunity to use your customer service skills or experience working in a supporter care role to do work that will make a difference to your world. Work that will save our planet. At the WWF we are stepping up to the fight for nature and we need you to help us coordinate legacy giving as a vital and growing income stream.
We are recognised as innovators in Individual marketing and Legacies and make wide use of a variety of channels to communicate with the public. As Legacy Engagement Coordinator you will be responsible for co-ordinating day-to-day support for our Legacy and In Memory team. This will include handling incoming post, emails and telephone calls as well as maintaining records and updating systems for our legacy pledgers and enquirers as well as, assisting with monitoring the in-memory tribute fund site. Critical, will be the ability to deliver excellent customer service standards that enhance our reputation and help maintain these key and vital supporter relationships to WWF. For this role you must have a background in customer service or supporter care and be used to dealing with the public face to face, by letter, email or telephone.
Highly organised, you will possess an eye for detail and be used to working with business systems and databases. Diplomatic and sensitive, you will have excellent communication and relationship building skills. You will be the type of person who can relate to people from a variety of backgrounds and be calm and collected with an understanding of dealing with the grief of others. You will also enjoy working as part of a team and are able to use your initiative when needed.
If you are passionate about the fight to save our natural world, we would love to hear from you Please click on the link and apply via our website by submitting a copy of your up-to-date CV and the Supporting Statement to highlight what makes you a good fit for us.
Application closing date : 26/10/2021
Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; sex, race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you. Here at WWF, we are committed to conscious inclusion that helps cultivate an ethos of belonging, connection and shared purpose. We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.