Rent and Income Management Lead
Our client has an opportunity for an experienced housing income management professional to lead an effective and responsive income collection service across all subsidiaries. Confident and approachable, you will liaise with local authorities, agreeing rent levels and ensuring that any related queries are dealt with on a timely basis. In this varied role, where no two days will be the same, you’ll create new rent schedules, monitor rent arrears, former tenancy arrears, and manage debt recovery action when necessary. With an innovative approach to work, you will develop systems and processes for an income management service, taking the lead on income collection projects. You’ll have a natural ability to challenge the status quo; ensuring complex cases are managed through to appeal if necessary, keeping all stakeholders informed.
With demonstrable housing management/income management experience within a local authority or housing association, you will have detailed knowledge of rent collection and arrears management in the SSH sub-sector You’ll have an understanding of the legal framework and regulatory context and the role of local authorities and Registered Providers in providing housing services and will have experience of issues facing vulnerable members of the community, demonstrating an empathic approach when managing more difficult cases. A proven leader, you will be able to manage the performance of a team and individuals to ensure targets are met