Information and Support Officer - South East Wales

This charity's Pontio team champions the lives, families and carers of people living with MS in Wales and ensures that they have access to the support they require, at the time of their choice, delivered in a way that best suits their individual needs.

Position: Information and Support Officer - South East Wales
Type: Fixed term contract up to Monday 3 October 2022
Hours: Part-time, 17.5 hours per week (as part of job share)
Location: Home-based, South East Wales
Salary: £15,005 - £17,288 actual per annum plus excellent benefits
Salary Band: Band E, Level 1
Department: Pontio project

There are around 130,000 people in the UK with Multiple Sclerosis (MS); and over 5,500 of them live in Wales.  This charity’s ultimate goal is to find a cure, and rid the world of a condition which can devastate those affected by it.

Until then, they fulfil the needs of their community by putting people affected by MS at the centre of everything they do. They campaign at all levels, fund ground-breaking research and provide award winning support and information.

This charity’s work is rooted in what people affected by MS have told the organisation is most important to them.  To accomplish this, they work very closely with their enthusiastic and committed volunteers, many of whom have MS. 

Volunteers are absolutely essential and key to ensuring the creation, success and continuation of our grassroots development and support projects.

One of their positive new developments is their ‘Pontio’ (To Bridge) project, which they have been awarded funding from the National Lottery Community Fund in Wales’ People and Places grant.

A unique opportunity has arisen within the Pontio team, for an Information and Support Officer to join them as part of a job share.  This challenging but very satisfying role will see you working with and supporting vulnerable people with MS, in the communities of South East Wales.

Many service users will be recently diagnosed, or struggling to live with their condition. You’ll need an emotionally intelligent approach to your work, and have experience of providing bespoke information and advice; both 1:1 and through digital workshops.

You’ll also be required to support beneficiaries of the project with their financial support and health care packages; and advocate on their behalf when challenging DWP assessments and decisions. This project’s staff have already changed people’s lives for the better; and now you can help them maintain this vital service.

They are looking for you to work 17.5 hours per week as part of a job share (full days on Mondays and Tuesdays and half-days on Wednesdays) and is initially a fixed term contract up to Monday 3 October 2022.

The charity offers 27 days annual leave (pro-rata and excluding bank holidays), travel loan and various other benefits such as supported developmental opportunities.

Closing date: 9am on Monday 18 October 2021

Please note this role will require a standard Disclosure check (as the role will involve one-to-one contact with vulnerable adults).

Registration of Interest: 

After you have followed the job board process, you will receive an email from CHM Recruit containing further instructions. 

Please disregard any automated email correspondence from the job board itself.

Our client is a Disability Confident Employer. They’re committed to promoting equality and diversity. They particularly welcome applications from people with disabilities and/or from ethnic minority backgrounds, where they’re looking to build stronger and better representation among their staff.

The successful candidate must have the right to work in the UK. If you are offered employment, you’ll be required to provide documentation to show that you’re eligible to be employed in the UK before starting employment.

No agencies please.