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Helpline Advisor

Citizens Advice in West Sussex
West Sussex
£20,000 - £23,000 per annum, pro rata
Closing date
17 Oct 2021
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Part time or full time (18.75 – 37 hours per week)

Six Months Fixed Term Contract

We are looking for an enthusiastic and highly motivated Helpline Advisor.

How would you like to work for a fast pace and growing charity and to work with a variety of different teams and colleagues to support the organisation’s needs? At Citizens Advice in West Sussex we value our staff as individuals, and we benefit from a varied range of professional backgrounds, skills and experience within our team. We are friendly and approachable, and we really care about what we do. We encourage our staff to learn and develop their skills, and if appropriate, we can discuss opportunities for external professional development.

This Position:

Citizens Advice and the Trussell Trust have come together to deliver a free helpline service for people struggling to afford the basics. Operating in England and Wales, the helpline offers personalised advice and support to help address the underlying causes of the hardship, maximise people’s income, as well make a quick and seamless referral to a food bank if required.

The aim of the service is to help people or households facing hardship to maximise their income. Our advisers also help to identify the need for wider advice (such as debt, immigration or housing, for example) directing people to specialist onward support. By addressing the underlying causes of the hardship, we hope to reduce the need for food bank support.

Help through Hardship advisers support clients with income maximisation advice and support. We are looking for Telephone Advisors with excellent communication and IT skills to support clients with high quality advice and information on a range of issues, as well as demonstrating a commitment to the aims and principles of the Citizens Advice Service.

We would considered Trainee Helpline Advisor roles at starting salary £20,000 per annum.

Our Location:

We are offering a flexible location with the opportunity to work at any of our West Sussex offices.

Why Apply?

  • 25 days paid annual leave (+ bank holidays)
  • Company Sick Pay (Qualifying period required)
  • Company pension scheme
  • Employee Assistance Programme
  • Flexible employer sensitive to the needs of today’s workforce
  • Commitment to continued professional development
  • Working for a locally focused charity dedicated to assisting and empowering the community, and helping influence changes to government policy.

Please visit our website via the Apply button for more information and to apply.

Closing date: 17th October 2021

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