IT Support Engineer

Harris Hill
£2.3k - 2.8k per month
Closing date
27 Oct 2021
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Job Details

We are looking for an experienced IT Support Engineer and help maintain the performance and operation of our clients IT systems, enabling them to deliver their mission to use the power of the law to fight against climate change and to protect nature and the environment.

In this role you will act as a point of escalation for user issues while supporting the IT Manager and the rest of the Global IT team in the overall running of the IT systems. Acting primarily in a second-line support capacity, you will resolve issues in person, over the phone, by email, or via remote connectivity. The role is varied and requires good communication skills, time management, and multitasking. You will be working on a number of exciting projects, including delivering the Microsoft 365 stack to our offices globally.


Main Duties

Configuration and integration of Microsoft 365 applications and software hosted in Azure Services

Administration and configuration of Microsoft Office 365, Azure Active Directory, SharePoint Online Sites and Libraries and Microsoft Teams

Manage Mailboxes, Groups and Shared Mailboxes in Exchange Online

Deploy services via Intune, Company Portal and maintain a healthy security profile

Support the geographically dispersed IT team with troubleshooting

Point of escalation for Microsoft 365 products

Respond to requests for technical assistance and level-1 escalations

See the job description (below) for a full list of duties for this role.


Role Requirements

Microsoft Certifications and ITIL Foundation (essential)

Experience in an IT Support/Helpdesk/Service Desk OR equivalent industry certification

Experience in a customer service / customer facing role

Experience of IT Troubleshooting

Good understanding of Microsoft On-premise and Cloud infrastructure such as Active Directory and Microsoft Exchange.

Fluent (CEFR level C2) in English


All the best and we look forward to meeting you!


Harris Hill has been providing the Charity and Not-for-Profit sector with high quality recruitment solutions for over 27 years. In the past year we have worked on more than 3,000 charity vacancies (approximately 2,000 permanent and 1,000 temporary) and are continuing to grow, developing new teams to respond to the strong demand for specialist charity professionals.

Our teams focus on specific functions within charities including Fundraising, Marketing/PR/Digital, Data Management & Business Support, Finance, Human Resources, Temporary and Executive-level roles.

We are committed to delivering a level of excellence to both candidates and clients alike and have an unrivalled reputation for finding talented people their ideal charity jobs within the UK's leading national and international charities and non-profit organisations.

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Find Us
020 7820 7300
1 - 2 Paris Garden
United Kingdom
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