IT Support Engineer

We are looking for an experienced IT Support Engineer and help maintain the performance and operation of our clients IT systems, enabling them to deliver their mission to use the power of the law to fight against climate change and to protect nature and the environment.

In this role you will act as a point of escalation for user issues while supporting the IT Manager and the rest of the Global IT team in the overall running of the IT systems. Acting primarily in a second-line support capacity, you will resolve issues in person, over the phone, by email, or via remote connectivity. The role is varied and requires good communication skills, time management, and multitasking. You will be working on a number of exciting projects, including delivering the Microsoft 365 stack to our offices globally.

Main Duties

Configuration and integration of Microsoft 365 applications and software hosted in Azure Services

Administration and configuration of Microsoft Office 365, Azure Active Directory, SharePoint Online Sites and Libraries and Microsoft Teams

Manage Mailboxes, Groups and Shared Mailboxes in Exchange Online

Deploy services via Intune, Company Portal and maintain a healthy security profile

Support the geographically dispersed IT team with troubleshooting

Point of escalation for Microsoft 365 products

Respond to requests for technical assistance and level-1 escalations

See the job description (below) for a full list of duties for this role.

Role Requirements

Microsoft Certifications and ITIL Foundation (essential)

Experience in an IT Support/Helpdesk/Service Desk OR equivalent industry certification

Experience in a customer service / customer facing role

Experience of IT Troubleshooting

Good understanding of Microsoft On-premise and Cloud infrastructure such as Active Directory and Microsoft Exchange.

Fluent (CEFR level C2) in English

All the best and we look forward to meeting you!