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Database and Fundraising Administrator

Employer
Rainbow Trust Children's Charity
Location
Leatherhead, Surrey
Salary
£22,500 pa + benefits
Closing date
13 Oct 2021

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Job Details

Database and Fundraising Administrator

£22,500 pa + benefits (25 days annual leave, reward scheme and pension, flexible working options will be considered)

Leatherhead, Surrey

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

About the role:

We are looking to appoint a Database and Fundraising Administrator to help the fundraising and engagement teams increase supporter engagement and maximise income generation.

Reporting to the Individual Giving and Supporter Engagement Manager, you will take responsibility for inputting data and income from a variety of sources onto our Customer Relationship Management (CRM) database, ensuring high data quality and integrity.

Having worked in an administrative/back office support role, you will champion data, systems and process improvement; and support the Database Officer in administering the CRM database, working collaboratively across the fundraising and engagement teams to maximise the efficiency of our processes and ensure data quality.

What we’re looking for:

  • Competent in data input, data processing, data analysis and reporting – applications will be particularly welcome from those who have previously worked in CRM database administration in a customer or client relations environment, are educated to A level or equivalent, who have volunteered or worked in a charity
  • A co-operative working style – you are able to work well with others, thrive working at a steady pace and have knowledge of the principles that underpin good customer care
  • Strong verbal and written communication skills and a team-oriented focus
  • Patient and consistent – you have better-than-average attention to detail and accuracy, even with repetitive work, and make cautious decisions within clear guidelines
  • A confident user of MSOffice and experience of using a CRM database – you are neat and organised, produce high quality accurate work, and are able to carry out instructions carefully.

What we offer:

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, click here. More information can also be found in our Candidate Pack.

How to apply:

To apply please send your CV and a covering letter to us via the link.

Your covering letter should highlight why your application should be considered above others, and clearly state how your experience matches the essential criteria outlined in the Person Specification.

First interviews will take place at our Head Office in Leatherhead on 18 October 2021, with second interviews being held on 21 October. We will only contact those applicants who have been successful, and we may close the role early if sufficient applications have been received.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies Two-Star rated organisation.

Company

Rainbow Trust is a charity that provides emotional and practical support to families in England who have a seriously ill child. The charity is based in Leatherhead in Surrey and has nine teams operating across the English regions. Founded in 1986, the Trust has 100 employees and 350 volunteers. Its annual income is £5.1m.

Rainbow Trust was created by Surrey woman Bernadette Cleary who started the charity after she helped two close friends through the terminal illnesses of their children and realised the tremendous strain such families were under. Since then around 12,500 families have been helped. The charity supports families with children aged 0-18 years and they can receive support from the moment of their child’s diagnosis.

The charity has offices in Leatherhead, Durham and Manchester and nine teams of family support workers - in Central London, County Durham, Essex, Manchester, Southampton, Surrey, Swindon and West London.

When a referral or request for help is received, a team manager visits the family to assess their needs. Assistance may include providing transport to medical appointments, practical help in the home such as cooking, sitting with the sick child to provide the parents with a break or taking out siblings. In 2014/15, the charity supported 1,958 families, 16% more than in the previous year.

2014/15 also saw the Trust launch new drop-in groups around the country for families to meet others in the same boat. New groups for parents and bereaved siblings also provided opportunities for friendship, support and respite. In 2015, the Trust’s first Neonatal Support Worker was appointed and they helped 37 families in total.

The charity also has extended its hospital in-reach service to Cumbria, Durham, Manchester and Swindon. This service provides important information, advocacy and sign-posting to families during their child’s stay in hospital, regardless of whether they are likely to require the ongoing support of the charity’s family support workers.

Rainbow Trust’s strategy is to continually review existing care and explore new geographical areas for expansion. It also plans to focus on donor acquisition and major donor income and invest in the management and leaderships skills of its staff.

Corporate partnerships are a major part of the Trust’s strategy and partners have included Deutsche Bank, Hanover Dairies, clothing retailer Evans and investment manager, Invesco Perpetual.

The Trust prioritises flexible working, family friendly policies and offers numerous internships. In 2016, Rainbow Trust was named by the Sunday Times as one of the best 100 not for profit organisations to work for.

Find Us
Location
Cassini Court
Randalls Way
Leatherhead
KT22 7TW
GB
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