IT Support Engineer
Salary: 28k - 34k per annum
Contract Type: Fixed Term
Contract Duration: 12 months
Hours: Full Time
Closing Date: 27 September 2021
First Interview Dates: ASAP
About the role
Join this amazing environmental charity as an IT Support Engineer and help maintain the performance and operation the IT systems, enabling them to deliver the mission to fight against climate change and to protect nature and the environment.
In this role you will act as a point of escalation for user issues while supporting the IT Manager and the rest of the Global IT team in the overall running of the IT systems. Acting primarily in a second-line support capacity, you will resolve issues in person, over the phone, by email, or via remote connectivity. The role is varied and requires good communication skills, time management, and multitasking. You will be working on a number of exciting projects, including delivering the Microsoft 365 stack to our offices globally.
Configuration and integration of Microsoft 365 applications and software hosted in Azure Services
Administration and configuration of Microsoft Office 365, Azure Active Directory, SharePoint Online Sites and Libraries and Microsoft Teams
Manage Mailboxes, Groups and Shared Mailboxes in Exchange Online
Deploy services via Intune, Company Portal and maintain a healthy security profile
Support the geographically dispersed IT team with troubleshooting
Point of escalation for Microsoft 365 products
Respond to requests for technical assistance and level-1 escalations
Microsoft Certifications and ITIL Foundation (essential)
Experience in an IT Support/Helpdesk/Service Desk OR equivalent industry certification
Experience in a customer service / customer facing role
Experience of IT Troubleshooting
Good understanding of Microsoft On-premise and Cloud infrastructure such as Active Directory and Microsoft Exchange.
Fluent (CEFR level C2) in English
Flexible working: Post-covid, you have the choice to decide where you want to work for 80% of your month, with the other 20% of your month being office-based.
We look forward to meeting you!