Insight and Improvement Manager
Salary £50,791 – £53,362
Location Walsall,West Midlands
Contract: Full time, permanent, working 37 hours per week (hybrid working)
Closing Date: 26 September 2021
1st Stage Interview: 30 September 2021
2nd Stage Interview: Week commencing 4 October 2021
Does data excite you? Are you one of those people who loves taking numbers and words and turning them into insight to drive action? Have you got experience of working at a senior level and taking business performance to the next level?
If that is you, please read on as our client is looking for an experienced senior colleague to take on the role of Insight and Improvement Manager. With a diverse portfolio spanning performance reporting, operational planning, continuous improvement and customer experience, you will be right in the “engine room” of the business and be given the opportunity to truly influence the future direction of the business.
Bringing together both the Voice of the Business and the Voice of the Customer, they have many success stories to tell about how they have improved services for customers and processes for colleagues. The ideal candidate will be able to take that baton and continue the momentum in this area of work, using intelligence to push them to be even better.
If this advert has grabbed your attention, please take time to look at the job description for the specifics of the role and, if it is for you, hit the Apply button to be considered!
About our client
Their People Strategy presents a clear picture of how they will achieve their Corporate Plan aim to, ‘Be an exceptional place to work that attracts, develops and retains talent’. The Strategy focuses on three key themes that help them support their colleagues to make a difference to their customers, the communities they serve and to themselves.
It is important to them that they have a diverse workforce, representative of the communities they serve. Equality, diversity and inclusion (EDI) to them means colleagues living their values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to them is that everyone can come to work and feel comfortable to be themselves.
Our client is proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with them. By using the Disability Confident logo, they make it clear that they welcome disabled applicants for all their roles.
They will ensure that their recruitment process is inclusive and accessible, and they will interview applicants with a disability if they meet the essential criteria for a role. They will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.
Our client is committed to safer recruitment and to the protection and safeguarding of children, young people and vulnerable adults and will conduct appropriate background checks where necessary.