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Service Delivery Administrator

Citizens Advice
Flexible within England & Wales
£20,786 (plus £3,520 London weighting if applicable)
Closing date
19 Sep 2021
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Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

This is a new role in the Wales Funded Services team, which is part of the Operations directorate at National Citizens Advice. The team are responsible for the operational design, implementation and delivery of core client facing services in Wales delivered by Citizens Advice.

In the role you’ll assist and support the team with the administration of our e-referral system, working closely with teams at National Citizens Advice and local Citizens Advice offices across Wales.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early. ​​​​​​​

Closing Date: 19th September 2021

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