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Assessment & Reconnection Workers – Rough Sleeping Services

London (Greater)
£29,703 - £33,289 pa
Closing date
6 Oct 2021
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Job Details

Assessment & Reconnection Workers – Rough Sleeping Services


£29,703 - £33,289 pa

Permanent, Full Time (37.5 hours per week)


Are you interested in supporting people at immediate risk of rough sleeping and making a real difference to the lives of people who are homeless?


About the role


Our client provides a rapid response service, intervening to ensure no one needs to sleep rough, their work is ongoing and they are currently looking for inspirational people to join their Pan London Assessment Triages, Staging Post Hostels and Support Hotels across London. As an Assessment and Reconnection Worker, you will:

  • Be part of a busy team environment working closely with those new to, or at risk of rough sleeping.
  • Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involves the client.
  • Build and maintain effective relationships to support clients throughout their recovery.
  • Develop a knowledge of relevant legislation such as, welfare benefit and housing legislation.
  • Work on the weekly 24/7 rota including weekends and bank holidays, in Mixed Shift roles (Including - early and late day shifts and night shifts).


About you


These roles will suit people with experience of working at pace in a public facing environment with the ability to adapt to new situations; as well as:

  • An understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services.
  • Good communication skills and the ability to work with others whilst managing your own time.


The ability to manage complex behaviours and to deal with people who may be in a difficult personal or emotional situation.


The ability to empower individuals to make positive changes and a willingness to develop these valuable skills. 


Above all our client is looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives in these key roles; many of their managers began their careers as an Assessment and Reconnection Worker.


What our client offers


  • Excellent Development and Growth Opportunities


Our client holds Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say our client is a great place to work. They are committed to developing all their staff via routes such as secondments, transfers and promotion. In 2019 35% of our clients vacancies were filled by internal promotions.


  • A Diverse and Inclusive Work Place


Equality, diversity and inclusion are central to the organisation's values and how they work. Our client is  proud of their commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.


  • Pay and Other Benefits


For this role staff can claim an additional 20% pay premium for unsocial hours worked as part of a day shift after 8pm or before 8am Monday to Friday as well as for all hours during day shifts worked on Saturday and Sunday.


Our client is proud to pay client facing staff above average for the sector. They run a cycle to work scheme and also offer season tickets loans to all staff. Our client contributes 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.


What our client does


Our clients vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, their clients are at the heart of what they do, and in 2019 – 2020 they supported 32,800 people across all of their services. Our clients' staff are crucial to making this happen.


How to apply


Click the ‘Apply Now’ Button at the top of the page to start your online application form. To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.


You will be able to select your preferred location(s) on the application form. If you are successful our client will do their best to match you to a vacancy in your preferred area, however this cannot be guaranteed. Flexibility is appreciated as their teams continue to work in different settings and locations across the city at the current time to support clients where they need them the most.


Closing date: 10am on 20 September 2021


Interview and assessments on: between 4-8 October 2021


It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.


Please be advised that all appointments will be made on our clients current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.



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Find Us
(0) 1943 467 766
The Engine House
Wharfebank Business Centre
Ilkley Road
LS21 3JP
United Kingdom
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