Late Visiting Support Coordinator (Retirement Living / Social Housing)

(Community alarm responder and Housing management of a bpha Retirement Living scheme)

Location: Bedford

Salary: £21,000 plus £2000 car allowance plus 10% shift allowance

Full time - late shift - 13.15 - 21.15 Monday to Friday

Permanent

Our client is a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford. 

They work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 housing association developers in the country, they remain committed to delivering high-quality affordable housing to those who need it the most. 

Their work in retirement living is no exception. They believe in creating modern communities where over-55s can live in desirable, social, independent spaces. Safe in the knowledge that they have extra tailored care and support available if it’s needed.

This is all possible thanks to their dedicated and passionate retirement living team. A team that you could be part of. 

They are currently looking for a personable and caring individual to join them as a Late Visiting Support Coordinator.  This role will provide much needed support to their Retirement Housing Tenant’s in Bedford and Carelink customers in the community during core business hours and into the evening. 

What you will be doing:  

• Based at a Retirement Living scheme, oncall and responding to emergency community alarm activations to our Retirement Living and Carelink customers.
• Managing a Retirement Living Without Care scheme providing enhanced tenancy support to its residents, duties include rent arrears management, working with external agencies, scheme compliance checks, annual needs and risk assessment reviews.
• Ensuring regular contact with customers including carrying out welfare checks, visits and phone calls during the evening hours. 

 They’d love to meet someone with:  

• An understanding of the needs of older people and a caring and empathetic nature. 
• Exceptional communication skills both verbally and written.
• Experience of lone working with the ability to use your own initiative and be self motivating.
• IT literate and ability to adapt to new software, includes MS Word, Excel, Outlook and MS teams. 
• The ability to input data into systems accurately
• The ability to work in isolation and as part of a team
• Positive outlook
• Excellent customer service skills putting the customer at the heart of what we do
• Must have A full UK driving licence and access to a car.  

As this is a dual role, we are eager to hear from those that have experience in any of the following areas; Experience of lone working and flexible in working to a variety of shifts when the response service needs covering, Community Support experience, tenancy and housing management experience.    

Amongst what they offer you is:  

• £21,000 plus a £2,000 car allowance and 10% shift allowance
• 28 days holiday PLUS Bank Holidays!
• Contributory pension scheme 
• Private health care
• Opportunities for development and professional training
• Discounted gym membership
• Retail discount scheme

The successful candidate will need to complete an enhanced DBS application and this will need to be returned and verified before a start date can be provided. 

Closing date:  21st September

Interviews will be held throughout the recruitment campaign so apply asap

They reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis they would advise that applications are submitted as soon as possible.