Community Safety & Enforcement Manager
£30,000 per annum
Full Time - 37 hours per week
Our client is an independent housing association providing excellent housing management services to over 5,200 tenants and 260 leaseholders in Gloucester.
Overall Purpose: To address serious anti-social behaviour, safeguarding cases, and tenancy breaches across their neighbourhoods.
The role holder will need to work collaboratively with colleagues and external stakeholders in identifying and combating anti-social behaviour and tenancy fraud, including obtaining possession of properties where required.
Manage, monitor and respond to escalated enquiries and complaints of ASB and ensure that the appropriate action is taken and that detailed information and advice is given to improve overall satisfaction across the service.
Provide guidance and support to relevant colleagues to enable and empower them to be able to deal with lower level ASB or tenancy related issues. To be an escalation point as a subject matter expert in tenancy enforcement for complex cases and provide sign-off for key enforcement or other decisions.
With an approachable attitude and being accessible to customers, communicating openly and ensuring they are kept updated as appropriate.
Work with customers and their representatives supporting sustainable tenancies by identifying support needs and vulnerability and ensuring effective sign posting to colleagues and external support agencies.
Be a strong ambassador for our client, building and maintaining relationships across the Group and developing partnerships with key external agencies to support effective service delivery and great customer experience.
Identifying the essential characteristics of a housing professional
Integrity: Has a clear understanding of their values and acts in accordance with them – they will do the right thing, for the right reasons, based on the best evidence and without partiality.
Inclusive: A housing professional acts transparently and fairly; builds good relationships; and works collaboratively with partners, customers and communities to achieve better outcomes.
Ethical: A housing professional acts fairly and makes choices and decisions by applying principles and values consistently. They understand the impact that poor decisions can have both on people’s lives and the reputation of their organisation and they challenge unethical practice in a fair and considered way.
Knowledgeable: A housing professional has relevant and up-to-date practical and specialist knowledge as required by their job role, understands the bigger picture and has a passion for continuous learning.
Skilled: A housing professional equips themselves with the relevant skills to deliver effective services to tenants, customers, colleagues, and partners.
Ambassador: A housing professional acts as an ambassador for the wider housing sector and an advocate for the housing profession.
Leadership: Housing professionals at all levels should demonstrate leadership, be forward thinking and create opportunities. They find solutions to improve outcomes for their organisation, tenants and communities and demonstrate their ability to adapt to the latest ideas, situations, and change.
Our client offers excellent benefits including flexible working, town centre office Social Housing Pension Scheme, 24 days annual leave excluding bank holidays, Healthcare plan and employee wellbeing package.
Closing Date: 3rd October 2021
Assessment Date: 8th October 2021
They are committed to equal opportunities and actively encourage applications from all sections of the community.