Resolution Manager

Contract:                    Permanent

Hours:                        Full Time with Flexible working policy

Location:                    MSSC National Support Centre, London, SE1 7JW

Hours:                        9.00am to 5.00pm.  We offer flexible working, with an option to flex start and leaving times and offer a hybrid working approach whereby employees can choose to work remotely for up to 3 days a week if they wish.  Employees will be required to be in the office on a Tuesday to aid collaboration/networking etc.

Salary:                        £32,000-£35,000 per annum

Closing Date:             26^th September 2021

Interview Date:          Friday 1^st October 2021

Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engaging some 15,000 young people over 400 Sea Cadet Units, throughout the UK.  The SCC offers a wide range of youth opportunities with the same enduring objective – to give young people the best possible head start in life through nautical adventure and fun.

We are currently seeking to appoint a Resolution Manager (RM) to join our busy and vibrant Volunteer Support Team. This role will be the expert in conflict resolution within Sea Cadets, overseeing all complaints received, and coordinating each complaint to ensure they are dealt with both appropriately and in a timely manner. This post will play a key role in the delivery of effective support for volunteers, Area teams and the adoption of good practice in managing conflict and complaints.  

You will have an aptitude for problem solving and experience of working in conflict resolution and managing complex cases to a very best standard. You will be an excellent listener with the ability to manage and navigate difficult conversations to quickly establish the route of the problem. Yow will be able to work unsupervised, following set processes, with strong decision making skills and the ability to manage your own deadlines, maintaining records and systems with data protection awareness.

This is a challenging, rewarding and interesting post in a charity with broad and diverse operations across the United Kingdom and at sea, offering wide scope to develop both the role and your own professional skills.

For an informal discussion about the role, please contact Clare Hodder on 020 7654 7074.

As part of the interview assessment you will be required to undergo pre-employment screening which will be used to assess candidates’ suitability for the role.

Successful applicants will be required to undergo an enhanced DBS check

A recruitment pack can be downloaded here.

We offer flexible working, with an option to flex start and leaving times and offer a hybrid working approach whereby employees can choose to work remotely for up to 3 days a week if they wish. 

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training.