Neighbourhood Housing Management Officer / Team Leader (Independent Living / Sheltered Housing / Extra Care)
Salary: Up to £33,000
Location: Stockport, Cornerstone
Salaries for Senior Independent Living Officers: up to £25,500
Salaries for Team Leader: Up to £33,000
1x Independent Living Team Leader - Permanent, Full time
2x Senior Independent Living Officer - Permanent, Full time
1x Senior Independent Living Officer - Permanent, Part time
Closing date for Team Leader applications: Sunday 19 September 2021
Closing Date for Senior ILO applications: Friday 1 October 2021
Team Leader Assessment Centre and Interviews: Friday 24 September 2021
Independent Living Team Leader
Foundations was set up as a charitable arm of our client and they are now looking to recruit an Independent Living Team Leader to take the lead responsibility for delivering a comprehensive, high quality support service to tenants.
This role will be ideal for someone with extensive experience of working with customers with complex needs striving to attain the best service for them alongside experience of managing a dispersed team to ensure outcomes are achieved for customers and within deadlines.
A key part of this role will be recruiting, guiding, managing and motivating individuals within the team in order to support them in developing their full potential and maximising their contributions to service outcomes. You will also ensure compliance with the requirements of partner Service Level Agreements and act as a Safeguarding Champion for the service.
Liaison with internal departments and key partners to ensure their services for vulnerable customers meets current and future needs; embedding innovative services to ensure their housing and support offer remains sustainable will also be a key part of this role.
Senior Independent Living Officer (Neighbourhood Housing Management and Support)
Foundations are also now looking to recruit 3 x Senior Independent Living officers
2 x full time roles will take a lead within their housing support service and requires you to have a minimum of two years’ experience supporting customers with complex needs. You will manage a caseload of customers with complex needs alongside supporting the Independent Living Team Leaders by undertaking monthly audits of approximately 8 Independent Living Officer’s cases.
1 x part time role (18.5 hours) will take a lead within their older persons service and requires you to have a minimum of two years housing management experience. You will support our client’s Independent Living Team Leaders by working in conjunction with another Senior Independent Living Officer sharing the management of approximately 600 tenancies for customers aged around 60+ within the Stockport area. Additionally you will share the responsibility for monthly auditing of their 9 sheltered and extra care housing schemes.
These are ideal opportunities for someone looking to take the first steps towards a management role. Attention to detail is key. Full training will be provided.
Whilst you will have a designated lead role, providing a responsive service for customers where and as required is paramount.
With experience of working within a similar environment, ideally working with customers on the front line, you will have the ability to engage with colleagues and customers, building up good working relationships, dealing with different types of workloads and problems, making decisions confidently and with minimal need to escalate. Candidates will have strong IT skills to include experience of utilising Microsoft packages, and will have the ability to assist with budget management, ensuring compliance with financial regulations.
Due to the nature of the service, for all roles there may be occasional on-call requirements and you must have access to a vehicle for work and hold a full driving licence.
In 2020, our client achieved three star ‘extraordinary’ Best Companies accreditation and was recognised as one of Britain’s best employers for the eleventh consecutive year running by the Sunday Times newspaper.
Our clients are the Number 1 Not-For-Profit Organisation to work for in the Sunday Times Top 100 list for 2020 (Number one in the Best Companies Top 25 Housing Organisations to Work for) and have also achieved Platinum Investors in People status for their approach to people management and development.
They are a values driven organisation committed to achieving their mission of ‘One team, transforming lives’, but they’re also entrepreneurial, maximising the value of their money and resources.
Please note, our client has the right to close this role early due to a high volume of quality candidates, therefore they would encourage an early application.
All posts offer attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.
Out client is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.