Community Housing Officer (Neighbourhoods)

Salary £28,921 (rising to £31,137) per annum

Location Walsall, West Midlands

Contract: 37hpw, Permanent

Closing Date: Wednesday 4 August 2021

Interview Date: Thursday 12 August 2021

Our client are committed to keeping colleagues and candidates safe during COVID-19 and will deploy a range of selection methods that comply with government guidelines.

They’re recruiting for Community Housing Officers; this role involves using innovative housing management techniques to create sustainable neighbourhoods and communities.  You will also need to build effective relationships with customers, colleagues and the wider community in order to understand local challenges, to enable you to work proactively with customers to resolve problems. 

You will work with customers to continuously improve, shape and develop services, through an effective relationship from tenancy sign up to termination.  This role is a point of contact for customers regarding the full range of housing related enquiries so it is varied and often demanding. You will also support the work of your team and other colleagues by adopting a flexible, co-operative and innovative approach to your work.

You should be committed to our client’s values and behaviours and have the confidence to challenge current ways of working and make recommendations for improvement.  You will have a confident and positive approach with the ability to remain calm under pressure and deal with difficult situations in an effective, professional and respectful manner.  They’re looking for someone with recent and relevant experience in the social housing sector, knowledge of current legislation affecting the Housing sector and vulnerable customers.  

You will also need experience of working with customers face to face and the ability to case manage a diverse, varied and complex caseload at various stages of the customer journey.  For everything else please take a look at the job description.

About our client

They are one of the Midlands’ leading and most successful providers of good quality homes.

Their values help them to maintain a culture that helps us achieve their commitment of supporting customers to lead happy and fulfilled lives. They want all of their people to uphold their ambition; demonstrating the belief, enthusiasm and energy to deliver on it.

They want their colleagues to feel empowered to take the lead and to think creatively and be passionate about their work.

Their People Strategy presents a clear picture of how they will achieve their Corporate Plan aim, ‘Be an exceptional place to work that attracts, develops and retains talent’. Through the People Strategy they take every opportunity to embed their values to ensure that their colleagues give the best possible service to their customers, communities and each other.

Equality, diversity and inclusion

It is important to our client that they have a diverse workforce, representative of the communities they serve. Equality, diversity and inclusion (EDI) to us means colleagues living their values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to them is that everyone can come to work and feel comfortable to be themselves.

They are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with them. They want to make it clear that they welcome disabled applicants for all their roles. If in doubt look out for the Disability Confident logo.

Their will ensure that their recruitment process is inclusive and accessible and they will interview applicants with a disability if they meet the essential criteria for a role. They will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.