Deputy Housing Services Manager

Turning Tides
£27948 per annum
Closing date
13 Aug 2021

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Job Details

Deputy Housing Services Manager
Worthing, West Sussex
About Us
Established in 1991, Turning Tides is a community-led charity dedicated to ending homelessness. At Turning Tides, we empower homeless or insecurely housed individuals to achieve sustainable independent living.
We have gone from supporting a handful of people in the coastal town of Worthing to providing a range of services to over 1,700 people in Worthing, Adur, Littlehampton, Horsham and Mid Sussex. We have over 5,000 supporters, 250 volunteers and 150 staff members to date.
We are currently looking for a Deputy Housing Services Manager to join our team on a full-time basis working 37.5 hours per week.
The Benefits
- Salary £27,948.89 per annum
- 25 days’ holiday increasing by one day per year up to 28 days (not including Bank Holidays)
- Pension scheme
This is the ideal opportunity for an individual with a background in delivering support to people, including those with multiple and complex needs, to take the next step in their career and join an organisation that’s been helping homeless people for three decades.
You’ll drive the success of a life-changing service that supports individuals to overcome their addictions, transform their lives and achieve independence.
So, if you have a great leadership style and want to join a dedicated, collaborative team and make a difference to the lives of our clients on a daily basis, we want to hear from you.
The Role
As a Deputy Housing Services Manager, you will support the day-to-day operation of Byron Road, a 15 bed, 24 hour staffed short term hostel and Manor Road, a 15 bed, medium support accommodation service.
Reporting to the Housing Services Manager, you will supervise and support staff, creating an effective staff rota, assist with budget and housing management and ensure the service meets the needs of a diverse client group.
You will plan, direct, co-ordinate and develop the service, ensuring it grows and thrives by creating effective change management strategies.
Additionally, you will:
- Develop and grow local partnerships to the benefit of clients who use our services
- Support the development of Psychologically Informed Environments (PIE) in the service
- Create an environment in which staff are engaged and empowered
- Ensure the service is financially secure, delivered safely and effectively and meets all relevant Health & Safety and safeguarding requirements
About You
To join us as a Deputy Housing Services Manager, you will need:
- Experience of delivering support to people, including those with multiple and complex needs
- Good IT skills, specifically around the use of Word, Outlook, Excel and internal reporting software
- A good understanding of mental health and the impact that it has on client’s lives
- A good understanding of substance misuse, addiction, dual diagnosis and harm minimisation approaches
- Good leadership skills with the ability to provide clear direction, inspire positive outcomes, identify and develop talent and support individual and team development
- A good understanding of the homeless sector and the factors that lead to, and magnify, the impact of homelessness on individuals and communities
A proven track record of leading and managing teams would be beneficial, as would experience in creating and effectively managing budgets.
Good knowledge of best practice, research, policy and legislation around effective housing management would be an advantage, as would good knowledge of effective housing management, compliance and maintenance of properties.
The closing date for applications is the 13 August 2021 with interviews TBC.
Please note, flexibility will be required on occasion to provide support across other services. As the Deputy Manager, you will also be expected to take part in our paid on-call managers’ provision.
Turning Tides requires all staff and volunteers to be committed to safeguarding and promoting the welfare of vulnerable adults. Successful applicants (dependent on role) are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
Other organisations may call this role Service Delivery Supervisor, Recovery Project Delivery Manager, Recovery Project Service Manager, Community Support Manager, Outreach Manager, Accommodation Manager, Registered Manager, Hostel Manager, Community Service Team Leader, or Homelessness Support Supervisor.
Turning Tides aims to create an environment which respects and welcomes everyone and is committed to achieving a diverse workforce that reflects the communities it serves. The organisation values, respects and celebrates diversity. Turning Tides encourages applicants from all sections of the community regardless of their history.
Turning Tides are a ‘Covid-secure’ employer and have taken all necessary measures to protect our employees in line with the latest Government guidance and the Coronavirus Act 2020. Additional information and advice, including an individual employee Covid-19 risk-assessment will be carried out prior to commencement of employment.
Turning Tides supports the #FlexFrom1st campaign and gives the right to request flexible working from day one of employment.
No agencies, please, outside of our PSL.
So, if you’re seeking your next challenge as a Deputy Housing Services Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.


We know anyone’s life can unravel into homelessness. So we bring together compassionate individuals and organisations who work tirelessly to transform the lives of people in our local community and to change perceptions of homelessness.

We provide a warm, safe space to listen to anyone who comes to us for help. We provide real pathways out of homelessness and are committed to supporting people at every stage of their journey. The breadth of our services empower people experiencing homelessness to become confident and find the strength and belief in themselves to create a brighter future.

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