Service Manager

NFP People
Kensington, Chelsea and Westminster
£17748 - £18174 Per Annum
Closing date
9 Aug 2021

Job Details

Service Manager

We are looking for an experienced and highly motivated Service Manager to lead the running and strategic development of the Crisis Cove, in this part-time role.

Position: Service Manager – Mental Health

Location: Kensington, Chelsea and Westminster

Hours: Part-time,19.5 hours per week on average. Standard operating hours for the Cove are: 14:00 – 22:00, Monday - Sunday (rota dependent).’, you will be required to work in the service core hours of operation

Contract: Permanent

Salary: £17,748 per year (£35,496 pro rata), rising to £18,174 per year after 1 year and successful probation

Benefits: Company Mobile Phone, Company Pension, Employee Discounts, Generous Holiday, Great Working Environment, In House Training, Progression Opportunities, Recognised Qualifications, Travel/Season Ticket Loans.

Closing Date: 9th August

Interview Date: Please note that although the closing date for this vacancy is 29 July 2021, in order to avoid disappointment please apply at your earliest convenience as we will be interviewing candidates on a rolling basis

Join a vibrant charity that has been supporting and empowering vulnerable adults and children since 1970. This year is the charity’s 50th anniversary so it is an exciting time to join!

The Role

This is an incredible opportunity to lead the development and operational delivery of the Crisis Cove service, covering Kensington, Chelsea and Westminster (KCW Cove), and working across Central North London Boroughs in partnership with CNWL NHS Foundation Trust.

The Cove has been designed to be a safe, warm, welcoming and recovery focused space for people in a mental health crisis who have been referred by CNWL’s clinical teams, to support to deescalate their immediate mental health crisis and safety plan for their future.

The Service Manager will lead the running and strategic development of the CNWL Crisis Cove under the direction of the Area Manager and Regional Director.

The charity’s primary aim is to deliver a recovery focused support service that enables service users to integrate further into the local community, support individuals on their recovery journeys so that the lead better and more fulfilled lives while living within the services.

About You

As Service Manager you will have:


  • Experience of managing services for people with mental health and complex needs
  • Experience of managing multiple and complex teams including experience of recruitment, induction, supervision, motivation, appraisal, training, discipline and grievance issues
  • Experience of performance monitoring, delivering consistently high service user standards and ability and experience of managing complex budgets
  • Understanding of Mental Health Crisis Management and the delivery of services
  • Excellent knowledge of Community Care, Mental health, Health and Safety and welfare benefits legislation and understanding of working effectively in partnership with statutory services
  • Knowledge of methods of assessing, formulating, implementing, recording, reviewing and monitoring service user support and assessment plans
  • Ability to work flexibly including primarily out of hours working during the evening, weekends and bank holidays to support the delivery of and scrutinise the Haven Service
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately


So if you want to work for an organisation that offers a culture of learning and development, with access to an extensive range of learning and development opportunities as well as genuine career progression… apply today!

About the Organisation

The charity supports adults and children in crisis across London and the surrounding regions by campaigning and advocating nationally on the issues that affect them. This includes victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people. From giving someone a home, to helping them to get the right mental health support, the organisation supports people at the moment of crisis and enable them to build a life beyond crisis.

Applications from candidates with lived experience are welcomed, the organisation is proud to be a Disability Confident employer.

You may also have experience in areas such as Service Manager, Service, Supported Living, Complex Needs, Accommodation Service, Housing, Social Housing, Mental Health, Mental Health Support, Mental Health Support Worker, Mental Health Service, Recovery, Housing Management, Social Service, Social Services, Housing and Health, Social Care, Care and Support, Outreach, Crisis, Refuge, Deputy Service Manager.


We are Not-For-Profit People.

We recruit exclusively for organisations in the challenging Not-For-Profit sector. We’re fully behind the charities and bodies that aim to change the world – one project at a time. Whether you’re seeking exceptional leaders, committed staff or a combination of the two, you probably want to know exactly how we’re different and why it matters to you. We don’t do business as usual. We deliver a recruitment solution that replaces clunky, costly, contracted processes with a single, seamless solution.

Find Us
01234 815658
6 West Street
MK46 5HR

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