Supporter Care Officer

Are you a strong administrator with customer service experience? As Supporter Care Officer, you will often be the first point of contact for the charity’s supporters. If you are a confident, natural communicator who is passionate about working for an organisation whose vision is of a world where everyone has access to the Bible and can recognise its value for them, their families and communities… then we want to hear from you!

Position: Supporter Experience Officer

Location: Flexibility available, but regularly required to work in Swindon (M4 corridor)

Hours: Full Time

Salary: Up to £18,500 pa, plus competitive benefits package

Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking

Closing Date: Friday 30 July 2021

The charities mission is to bring the Bible to life around the world, driven by the conviction that when people engage with the Bible their lives can change, for good.

The Role

The Supporter Care Officer is often the first point of contact for supporters, so you will be responding to a variety of questions regarding appeals and products. Your work will include all elements of administration and customer service support including maintaining supporter records, placing orders and supporting events for the organisation, often dealing with a cross section of the public via email, telephone and letter.

The organisation is currently working remotely, but in this role you will be required to visit and work at the Swindon office at least once a week. You will also enjoy benefits such as flexible working, pension scheme and flexible benefits.

About You

The role requires a broad knowledge of the organisation and understanding of the charity’s Christian ethos. The Supporter Care Officer also provides a service to internal staff for whom you will book travel and act as an information hub.

You will have experience in customer service and administration with knowledge of using CRM’s and Microsoft office.

The charity is proud to be an Equal Opportunity Employer, who values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.

If you think this describes you and you have the legal right to remain and work in the UK, then we’d love to hear from you. Please submit your CV together with a 250-word statement that sets out your skills and experience in relation to this role.

About the Organisation

The charity’s mission is to offer the Bible to the world. Its vision is of a world where everyone has access to the Bible and can recognise its value for them, their families and communities. Working for a Christian charity, this is a great opportunity to work for an investor in people gold employer who have won awards for their excellence in investing in people. The organisation is committed to the development of all staff, with fantastic charity-sector benefits to help motivate and retain exceptional people.

You may have experience in areas such as Supporter Experience, Support Officer, Fundraising Assistant, Charity, NFP, Not for Profit, Supporter Care, Supporter Care Officer, Supporter Experience Officer, Supporter Experience Assistant, Customer Experience, Supporter Helpdesk, Admin, Administration, Administrator, Customer Service, Customer Service Executive, Customer Service Support, Supporter Care Administrator, Support Care Admin, Supporter Care Coordinator, Fundraising Assistant, Lead Administrator, Project Administrator, Charity Administrator.