Department: Policy Team

Interview date: w/c 2 August 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We are seeking an outstanding individual to lead our Families, Welfare and Work Policy team as Principal Policy Manager. You will manage a high-impact and high-performance team dedicated to securing policy changes for our clients. In the past year, we've achieved a lot: helping secure the continuation of the £20 uplift to Universal Credit, increased funding for employment tribunals and making sure that the Job Retention Scheme provided support to people who were shielding or had No Recourse to Public Funds.

The successful candidate will lead the team in taking our advocacy work to the next level. Working closely with colleagues in press and public affairs, you'll lead a groundbreaking research programme that convinces government of the need to reform Universal Credit, secures changes to the disability benefits system and constantly reviews the policy landscape for opportunities to secure change for our clients.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.