Best Practice Lead

Citizens Advice Craven and Harrogate
Home/Mobile with regular travel to areas of North East Yorkshire and Humberside
£22,400 per annum
Closing date
4 Jul 2021

Job Details

Universal Credit Best Practice Lead

Part time, 30 hours per week

Fixed term contract until 31st March 2022, possible extension subject to funding

Funded by the DWP

Citizens Advice offers confidential advice online, over the phone, and in person, for free. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.  We help with everything from money issues to problems at work, housing to consumer rights.

Universal Credit is the fastest growing advice issue for the Citizens Advice service and Local Citizens Advice offices everywhere and improving the support available to people making a claim is vital.

Citizens Advice delivers a service called “Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for candidates with excellent interpersonal and communication skills, a knowledge of – or appetite to gain an in-depth knowledge of – the benefits system, and a commitment to the aims and principles of the Citizens Advice Service.

You will be working as part of a national network of Best Practice Leads and will gather and share learning about how Universal Credit and the Help to Claim service is performing, develop relationships with relevant local stakeholders and sharing ideas and best practice.

The role will work across the North East Yorkshire and Humberside Jobcentre Plus district area to improve people’s experience of Universal Credit as well as feed into the wider Best Practice Lead network and work of national Citizens Advice.

Pension: We operate the NEST Pension Scheme

Please visit our website via the Apply button for further information and to apply.

Application Closing Date: Ongoing, applications will be assessed on a rolling basis

Interview Date: TBD based on application submission

Start Date: As soon as possible

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