CRM Project Lead Supporter Care
Working with the existing project team and senior sponsors, you will lead and deliver on two key projects which are pivotal to enabling the step-change in Supporter Experience.
Position: Supporter Care and Supporter CRM Project Lead
Location: Homebased, U.K Nationwide
Hours: 35 hours per week
Salary: Circa £45,000 per annum (inner London weighting £3,299 per annum/pro rata or outer London weighting £1,755 per annum/pro rata may be applied in accordance to where you live)
Contract: This is a fixed term contract until 31 March 2022
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 17 June 2021
Interview Date: 24 June 2021
Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application
By driving forward the implementation of the Supporter CRM project, you will ensure the organisation is set up to manage and use data to effectively deliver on excellent supporter experiences. By reviewing processes and ways of working within Supporter Care, you will help to achieve a more efficient and effective outcome for the organisation and ensure supporters enjoy an excellent experience.
You will have significant experience of successfully managing and developing supporter databases in large charities and will have direct experience of driving a change project to implement a new system. You will also be adept at understanding, analysing and adapting processes to deliver on strategic objectives and will directly managed or will have been involved in the work of Supporter Care teams in your time in the sector.
To fulfil the role, you must have the right to work in the U.K.
Please note that this is a home based role with a requirement to work in one of the Associations hubs on an adhoc base.
The charity is working to build a more diverse organisation. One where it recognises and promote everyone’s individuality with kindness, and where it can harness the value and diversity that everyone brings to help deliver its goals. Applications are encouraged from anyone who wants to be part of that future. And in particular, anyone with lived experience of stroke are encouraged to apply.
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. The charity offers a host of amazing benefits and flexible working options, with opportunities to progress your career.
About the Organisation
Rebuilding lives after stroke.
Everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. The organisation provides specialist support, funds critical research and campaigns to make sure people affected by stroke get the very best care and support to rebuild their lives. Every five minutes, stroke destroys lives. Help rebuild them and join our team.
You may also have experience in areas such as Supporter Care, Supporter Engagement, Supporter Data, CRM Project Lead, CRM Project, Data Project Lead, CRM Project Manager, Data Analyst, Data Management, CRM Project Lead, Database Manager, CRM and Data Services.