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Advice, Support & Guidance Service Manager

The Welcome Centre
Huddersfield, West Yorkshire
£28,672 - £32,234 per annum (dependent on experience/qualifications)
Closing date
25 Jun 2021
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Job Details

We introduced our Advice, Guidance & Support (AGS) service six years ago, and since then it has gone from strength to strength, becoming a valued source of support and guidance to our food bank clients.

Our service enables people to improve their lives with dignity and independence and to move away from food insecurity and inequality by offering tailored provision and guided support on their journey. 

We are delighted to have secured funding from the National Lottery Community Fund to enable us to expand and further develop this service; giving us an exciting opportunity to recruit a service manager to lead a team of dedicated staff and volunteers

The successful candidate will be a highly motivated, resourceful individual with the ability to operate strategically, creatively and professionally in what can sometimes be a challenging environment.

You will have extensive experience in the field of advice or support which may come from a range of disciplines or specialisms together with a solid understanding of statutory and voluntary provision and practice at both a local and national level

You will have the ability to lead and motivate a team of staff and volunteers and be confident and organised when dealing with both external partners and internal stakeholders

In return we offer a respectful, dynamic and supportive working environment with an enthusiastic, committed and established team of volunteers and staff. 

We have a strong focus on professional development and offer guidance and ongoing support for all staff and volunteers; for this role, you will have the opportunity to shape and develop an essential service adding value to the people and communities needing our support.

Key responsibilities:

  • To provide leadership, direction and support to Advice, Guidance & Support (AGS) staff and volunteers, including leading in recruiting, training, scheduling and supervising AGS volunteers.
  • To coordinate staff and volunteers in delivering one-to-one support to food bank clients, ensuring a client focussed, high standard of service at all times. 
  • To coordinate the development and maintenance of partnerships with other agencies, to ensure effective, allied approaches to client support
  • To coordinate the development, maintenance and delivery of client resources and training, and develop other client focussed projects where appropriate.
  • To hold a small caseload of clients that require more intensive, tailored support
  • To promote an organisational culture of engagement, improvement and best practice to deliver a high quality and accessible service


About The Welcome Centre

The Welcome Centre is a large, independent food bank in Huddersfield, West Yorkshire. We are one of the largest food banks in the north of England. We have a team of six staff working across two sites, supported by over 100 volunteers. 

Each year we support thousands of people in crisis in our community and this need continues to grow in the aftermath of COVID

Everyone we support is referred to us from one of our frontline partner agencies, and once referred, we provide practical support including food, toiletries, and other essential items. 

We also offer people one to one advice, guidance and support to help them address any underlying or ongoing challenges which prevent them getting back on their feet.






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