Hours: 14.5 -16 hours a week depending on working pattern
Type of contract: Fixed term for 3 years
The Citizens Advice service in Esher is seeking an experienced money advice worker to work alongside its Advice Session Supervisor team, focusing on its debt advice work and developing its team of volunteer specialist debt advisers.
This new role will take responsibility for the day-to-day supervision of all client debt work in our office, supporting debt team members to perform within a quality-based advice framework. It will also involve direct casework and provide some cover for supervision of general advice sessions.
To be successful in this role you will have experience of providing free, impartial and confidential advice, tailored to the individual’s circumstances. You will have a sound understanding of debt management options (including bankruptcy, insolvency, Debt Relief Orders), be able to maintain the technical supervisory standards required and have a willingness to drive continuous improvement in debt team processes.
You will thrive in a pressured environment and have excellent client-facing and people management skills, together with the ability to manage your own caseload. You will have a professional and supportive manner and be able to work as part of a diverse, largely volunteer team.
At a time when we anticipate a large increase in demand for debt advice as a result of the Covid-19 pandemic, this is a great opportunity to make a real and positive difference to many people’s lives.
Closing date for applications: Midnight Sunday 13 June 2021 (but we reserve the right to close this vacancy early, so please submit your application as soon as possible)
Interview date: To be confirmed