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Helpline Supplier Manager

Employer
Combat Stress
Location
Leatherhead
Salary
£46262 - £52706 per annum
Closing date
16 Jun 2021

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Job Details

An exciting and rare opportunity has arisen for a Helpline Supplier Manager to join our Operations Team. The Combat Stress helpline is a highly valued service for Veterans and Armed Forces Serving Personnel and their families, recieving approximately 17,000 requests for help and support every year. The helpline service is provided via a third party organisation and you will be responsible for assessing and reviewing the performance of the helpline supplier against their contractual obligations to ensure that Veterans receive the best possible, high quality service courtesy of the helpline. In addition, you will be responsible for working with the supplier to proactively promote a policy of continuous development by identifying areas of the service where improvements can be made to further enhance the experience for Veterans accessing the service.

You will be responsible for chairing weekly and monthly supplier performance meetings and for analysing operational reports and management information data. You will also be responsible for reporting on the performance of the helpline to internal and external key stakeholders.

This role is subject to a DBS check.

Company

Combat Stress is a registered charity in the United Kingdom offering therapeutic and clinical community and residential treatment to former members of the British Armed Forces who are suffering from a range of mental health conditions; including post traumatic stress disorder.

Our aim is to treat veterans’ symptoms and improve their quality of life. We want to help veterans tackle their past and take on the future.

Veterans with complex mental health conditions need a specialist team made up of different mental health professionals to help them and we provide this. Our clinicians work closely with each other and the veteran to develop a treatment plan that best suits their needs.

We directly employ our own clinical staff to provide our highly specialised treatment to UK veterans at our centres in England, Scotland and Northern Ireland. Our treatment is available online, in the community, through outpatient appointments and also on a residential basis when required.

Our Mission

Our mission is to deliver specialist treatment for veterans with complex mental health needs, whilst supporting their families and network, to help them tackle the past and take on their future.

Our vision is for all former servicemen and women with complex mental health problems to live full and meaningful lives.

Our Values

Together: We are united in purpose, collaborative in action. 

Focused: We're clear about what we will and won't do to deliver the best outcomes.

Bold: We'll do and say what we must to achieve our organisation's vision.

Personal: We respect diversity and appreciate everyone's individual needs and talents.

Company info
Website

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