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Account Officer

Citizens Advice
Flexible within England & Wales
£30,418 (plus £3,250 London weighting if applicable)
Closing date
25 May 2021
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Job Details

Contract Duration: 31/03/2022

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

​​​​​​​​​​​​​​We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

This role is part of a team with responsibility for coordinating and supporting delivering of Citizen Advice's largest funded service. Help to Claim is an exciting, fast paced and high profile programme that makes a difference to peoples' lives every single day. 

As an Account Officer, you’ll be the face of service delivery within the Help to Claim programme team and for local Citizens Advice. In this role you’ll be working across the organisation and directly with local Citizens Advice, helping to run our service delivery function. You’ll be the main point of contact for local Citizens Advice and will support them to deliver a high profile, national multi channel service to our clients. 

You’ll also work with them to solve problems and help them find solutions, including for complex problems as they arise. You’ll be able to draw on a range of resources to help this happen including the wider account management team. 

For more information and to apply, please click on the Apply button.

Closing date: 25/05/2021

Interview date: 3 and 4 June

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