Based at our Head Office in Leatherhead, KT22 0BX
Salary: Band 4, £21,873 - £22,629, dependent on experience, plus 5% Outer London Fringe Allowance
Hours: Part-time, 22.5 hours per week, 09:00 - 16:30
Combat Stress was established in 1919. We are the UK's leading charity for veterans' mental health. For a century, we've helped former servicemen and women deal with trauma-related mental health conditions like post-traumatic stress disorder (PTSD), anxiety and depression.
Today we provide UK-wide support to veterans from every service and every conflict, on the phone and online, in the community and at our treatment centres. We're on a mission to raise awareness that invisible injuries can be just as hard to cope with as physical ones. So, when a veteran is having a tough time, we're there to help tackle the past and to take on the future.
About the role:
Our ecommerce business generates vital income for the charity. We are looking for an experienced Trading Officer to join the team and administer the Combat Stress webstore, with the aim of increasing profits.
A key part of this role will be to produce quality SEO content and significantly improve the quality of the online content, customer communication and eCommerce activity. You'll be working closely with other departments across Combat Stress to ensure continuity of sales of items and products according to agreed targets, while delivering excellent customer service. You will develop robust processes to manage the status and progressing of orders for online sales and ensuring that all service levels are met.
We are looking for a confident and effective communicator, with great organisational and time management skills which allow you to prioritise workload and work on your own initiative. You will also be numerate and have a high level of IT skills.
This role is subject to a DBS check.
What we offer:
You will work within a reputable charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.
* 25 days paid holiday plus bank holidays
* Competitive stakeholder pension scheme - contributions matched up to 10% of salary
* Discount shopping vouchers
* Cycle to work scheme
* Access to the Employee Assistance Programme
Plus many more.