Senior Advocacy Referral Administrator
Salary: £21,703.54 to £23,906.01 per annum
Closing date: Thursday 27th May 2021 at 11:59pm
Interview date: To be confirmed
Would you like to work for a leading mental health charity?
Do you want a rewarding career where you can really make a difference?
If yes, join us here at Rethink Mental Illness.
We have an exciting opportunity for a Senior Advocacy Referral Administrator to join our inspiring and friendly Advocacy team. Your role will be a permanent position working full time, 35 hours per week with agile working.
As the Senior Advocacy Referral Administrator, you will be responsible for managing the referral and triage process for anyone contacting our Advocacy service. You will ensure we provide a high quality first response to clients and referrers contacting the service as well as co-ordinating the referral triage process working closely with the Contract Manager and Supervising Advocates.
Who are we?
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness”.
In everything we do, we seek to demonstrate our values: Passion, Commitment, Openness, Hope, Expertise, Equity and Understanding. If these values resonate with you, we would love to hear from you.
What will you be doing?
- Line managing the Referral & Data coordinator
- Ensuring the referral team provide individuals/referrers with a high quality and effective first response by providing information relating to their concern, and ensuring they get the right advocacy support or signpost to other agencies if better placed to provide specialist advice
- Supporting the Group & Volunteer Coordinators to ensure that people contacting the services are offered opportunities to develop self-advocacy skills, and to develop a pathway to peer support and citizen advocacy support
- Managing the triage process for all referrals and enquiries into the service, appropriately applying eligibility criteria using the local prioritisation procedure
- Managing the development and maintenance of an information library and self-advocacy resources that are accessible on the service website and internally to meet need and ensure effective signposting
- Liaising with interpreters for any referrals where the person’s first language is not English, linking with other services if there are barriers to communication or sensory requirements/adaptations
- Supporting the Contract Manager with auditing of service data quality, record information for service monitoring systems and assist with the compilation of qualitative/statistical KPI reports
Do you have what we are looking for?
- Completed the National Qualification in Independent Advocacy (Level 3) or significant experience of providing advocacy support, advice or guidance to vulnerable people
- A good understanding of key laws, in order to answer complex questions around rights under the Mental Health Act, Mental Capacity Act and Care Act
- Experience of working in one or more of the following specialist areas: learning disabilities; mental health/capacity; older people; physical disabilities; sensory impairment; children & young people; substance misuse; NHS Complaints
- Experience of contributing to the promotion and understanding of the role of Statutory and Non-Statutory Services among staff working in Health and Social Care, Service Users, Carers and other Stakeholders
- Experience of managing a busy office and a team
- Ability to travel throughout the locality including travel when required
What will you receive?
You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development and a range e-learning courses.
You will also receive:
- Salary of £21,703.54 to £23,906.01 per annum
- Salary of £24,349.64 to £26,552.11 per annum (Inc. of London Weighting)
- Contributory pension scheme
- Life assurance and employee assistance programme
- 25 days’ annual leave rising to 30 days’, plus Bank Holidays
- Your "Rethink Day" - one days’ additional leave (pro rata) on your Birthday
- Eyecare vouchers
- Flexible working
Don’t just change jobs, change lives!
The HR Administration and Resourcing Manager looking after this role is Katie Wright. If you have any questions about the position, please feel free to drop her an email.
Please be mindful that we may need to close adverts early if we receive a high volume of applications, we therefore encourage you to apply as soon as possible. If a shortened closing date has a significant impact on your ability to apply, please let us know.
We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this.
So, if you’re seeking your next challenge as a Senior Advocacy Referral Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Other organisations may call this role Senior Administrator, Senior Office Assistant, Referrals Assistant, Senior Admin Assistant, Secretary, Referrals Co-ordinator, or Senior Advocacy Co-ordinator.