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Senior Research and Innovation Officer

Harris Hill
£32,115 per year
Closing date
10 Jun 2021

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Job Details

A charity based in Central London are looking for a Senior Research and Innovation Officer. The successful candidate will manage the charity s service design projects ensuring that new services are built on the voice of the customer and aids understanding of the problem the organisation is trying to solve. You will develop and manage the charity s service design process, ensuing outputs are generated to aid organisational decision making; understanding of organisational impact and fosters innovation.
Key responsibilities
To develop and manage an internal service design process, which takes initial insights to idea generation, proposition development, testing, design and prototyping into pilot proposals covering both consumer and B2B audiences.
Manage service design projects across the organisation, developing new ideas for specific innovation themes and lead these through the organisations service design process
Design creative data collection approaches and tools, manage and undertake the collection, collation and analysis of customer insight.
Manage internal stakeholder relationships, producing a range of high-quality insights and recommendations, using these to influence decisions.

Person specification
Experience in designing, conducting, reporting and presenting formal research
Knowledge of service design planning and management techniques, including having managed complex service design projects from inception to completion
Experience of designing and undertaking both quantitative and quantitative research methodologies
Experience of developing and overseeing data collection processes or co-ordinating a monitoring and evaluation data collection systems
Experience of reporting insights to influence decision making and promote best practice from service design projects

Closing Date: 28th May 2021


Harris Hill has been providing the Charity and Not-for-Profit sector with high quality recruitment solutions for over 27 years. In the past year we have worked on more than 3,000 charity vacancies (approximately 2,000 permanent and 1,000 temporary) and are continuing to grow, developing new teams to respond to the strong demand for specialist charity professionals.

Our teams focus on specific functions within charities including Fundraising, Marketing/PR/Digital, Data Management & Business Support, Finance, Human Resources, Temporary and Executive-level roles.

We are committed to delivering a level of excellence to both candidates and clients alike and have an unrivalled reputation for finding talented people their ideal charity jobs within the UK's leading national and international charities and non-profit organisations.

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020 7820 7300
3rd Floor
89 Albert Embankment
United Kingdom
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