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Supporter Engagement Officer

Employer
Harris Hill
Location
London
Salary
£25k - 28k per year
Closing date
8 Jun 2021

View more

Function
Fundraising
Sector
Children & Youth
Hours
Full Time
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Job Details

Harris Hill are delighted to be working with a well-supported Children's Healthcare Charity to recruit a Supporter Engagement Officer. This role will act as first point of contact and will proactively provide exceptional levels of supporter care to the supporters, donors and volunteer fundraisers as well as supporting Individual Giving activities through comprehensive, effective, and efficient data processing and communications.

Key responsibilities
Lead on developing a supporter care strategy
Lead on supporter email communications ensuring the supporter journeys are followed through and cross-selling all opportunities is at the heart of all communications
To assist the Senior Individual Giving Manager with the campaign process, including proofing artwork, checking data and working with external agencies as required this includes both printed and digital campaigns
Coordinate and fulfil the efficient and accurate recording and acknowledgement of donations: writing appropriate and timely acknowledgement letters and emails
Review, update and maintain standard responses to common supporter/public queries, using letter/email templates
Efficient and accurate input and process donations (third party, postal and online) in a timely manner to fulfil the Supporter Care element of the role.
Work closely with the Senior Individual Giving Manager and Finance Team, to ensure smooth running of administrative support processes.

Person Specification

Experience and understanding of what make exceptional supporter/customer care
Developing a supporter care strategy focusing on interactions to inspire and motivate support
Demonstrable administrative experience
Previous experience of using an emails/online mass communication tool for supporters
Experience of using Raisers Edge database or a similar CRM system

Company

Harris Hill has been providing the Charity and Not-for-Profit sector with high quality recruitment solutions for over 27 years. In the past year we have worked on more than 3,000 charity vacancies (approximately 2,000 permanent and 1,000 temporary) and are continuing to grow, developing new teams to respond to the strong demand for specialist charity professionals.

Our teams focus on specific functions within charities including Fundraising, Marketing/PR/Digital, Data Management & Business Support, Finance, Human Resources, Temporary and Executive-level roles.

We are committed to delivering a level of excellence to both candidates and clients alike and have an unrivalled reputation for finding talented people their ideal charity jobs within the UK's leading national and international charities and non-profit organisations.

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Find Us
Telephone
020 7820 7300
Location
3rd Floor
89 Albert Embankment
London
SE1 7TP
United Kingdom
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