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Guardian Manager

Harris Hill
£30k - 35k per year
Closing date
4 Jun 2021

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Job Details

An independent property guardian company who specialise in providing property owners with a professional, efficient, and low-cost solution to the issues arising from vacant buildings. In turn, they provide quality and affordable accommodation for London's young professionals, keyworkers and creatives. They have a desire to do things differently and disrupt the property guardian market for the better.

I'm looking for a new team member to join the Guardian Services team. The ideal candidate must be highly driven, enthusiastic and organised, with exceptional people skills and a proven track record of providing an excellent level of customer service and conflict management. This is a fantastic opportunity to work directly with the portfolio of guardians and be part of a business with ambitious plans for the future.

Key responsibilities

  • Managing the new guardian application vetting process, ensuring that only the highest calibre of applicants are successful through extensive background checks and interviews
  • Managing the guardian portfolio, from move-in to move-out, including day-to-day liaison, licence fee payments, serving notice and conflict management
  • Recruiting and managing property Head Guardians, Guardian Representatives and Health & Safety Marshals where required - ensuring they are delivering their weekly and monthly responsibilities (e.g. health & safety checks, house meetings, cleaning rota)
  • Organising and attending quarterly committee agenda meetings at guardian properties, following up with deliverable action points to improve occupancy levels
  • Hosting prospective guardian viewings at allocated properties
  • Assisting the Accounts team with guardian accounts

Person specification

  • Experience in a customer service-related or management role
  • A background in property is beneficial but not required
  • Confident at dealing with mental health issues from a customer service perspective
  • Excellent customer service, communication and organisational skills
  • Experience in dealing confidently and successfully with conflict management
  • Ability to prioritise workload and efficiently manage diary in order to achieve results and meet deadlines

Closing Date: Wednesday 19th May 2021


Harris Hill has been providing the Charity and Not-for-Profit sector with high quality recruitment solutions for over 27 years. In the past year we have worked on more than 3,000 charity vacancies (approximately 2,000 permanent and 1,000 temporary) and are continuing to grow, developing new teams to respond to the strong demand for specialist charity professionals.

Our teams focus on specific functions within charities including Fundraising, Marketing/PR/Digital, Data Management & Business Support, Finance, Human Resources, Temporary and Executive-level roles.

We are committed to delivering a level of excellence to both candidates and clients alike and have an unrivalled reputation for finding talented people their ideal charity jobs within the UK's leading national and international charities and non-profit organisations.

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Find Us
020 7820 7300
3rd Floor
89 Albert Embankment
United Kingdom
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