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Social Media Executives

Employer
RNLI
Location
Poole/Home Based
Salary
£25,918 – £30,492 (dependent on experience)
Closing date
18 May 2021

Job Details

About us

Our purpose is simple, to save lives at sea.

Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone.

We’re looking for FOUR social media professionals with strong customer service skills to support our goal to make every supporter feel valued and loved by the RNLI, as well as helping to achieve ambitious fundraising targets, protect the RNLI’s reputation, and deliver lifesaving safety messages to the public.

Your role

As a Social Media Executive, your focus will be to…

  • Deliver first class customer service to supporters, volunteers and members of the public who engage with the RNLI on social media.
  • Create, curate and schedule engaging content for our social media channels.
  • Be alert and responsive to the news agenda, keeping abreast of issues affecting the RNLI and identifying PR opportunities and trends on social media that we can engage with.
  • Provide support during crisis and major issues response.

About you

You’ll be experienced and comfortable communicating with the public and customers/supporters via social media, ideally in the charity sector. You will be able to demonstrate the skill required to nurture an online community, and provide an excellent customer/supporter experience. To be considered for the Social Media Manager role you will have:

  • A proven record in customer service and community management via social.
  • Experience using social media in a professional setting.
  • Experience creating basic content for social media.
  • Creative ideas that you can translate into engaging content.
  • The ability to communicate well with other teams and stakeholders.

We are a 24/7 emergency service. You will be required to take part in an online community management rota system, which includes shifts between 7am and 9pm, and you will be required to work regular weekends (with time off in lieu during the week).

If this sounds like you, please click the apply button to be taken to the RNLI recruitment page.

Closing date: 18 May 2021.

Interview dates: 3 or 4 June 2021.

Company

About us

The RNLI is a charity that provides a 24-hour lifeboat search and rescue service, seasonal lifeguards, and water safety education and initiatives.

The RNLI is the charity that saves lives at sea. Powered primarily by kind donations, our search and rescue service has been saving lives for nearly 200 years. Here you can find out more about who we are, what we do and how with your support, we can move closer to a world where no one drowns.

Our Values

Our work is based on and driven by our values. Our volunteers and staff strive for excellence and are:

Trustworthy: To hold the trust of the public, our volunteers, supporters, partners and staff

Courageous: To have the courage to take on the most demanding challenges

Selfless: To put the needs of others first

Dependable: To be reliable, consistent and authentic

Equality, Diversity and Inclusion 

Focusing on equality, diversity and inclusion is not just the right thing to do, it is essential to the sustainability of the RNLI and our ability to deliver our organisational goal.

We know that it takes a wide range of diverse minds, cultures and experiences to effectively connect with different audiences and communities, and that is why we want to attract talent from diverse backgrounds, to make sure we have the right people to keep the RNLI relevant, both now and in the future.

Creating an environment where people feel comfortable and valued, makes them want to volunteer or come to work and give their best because people perform better when they can be themselves. So, we want people to feel proud of their uniqueness and comfortable to celebrate their differences and express themselves.

Crucially, we do not tolerate disrespectful behaviour towards each other, supporters or members of the public.

We’re one crew, ready to save lives, powered by passion, talent and kindness.

Company info
Website
Location
West Quay Road
Poole
BH15 1HZ
GB

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