Services Support Officer (Advice and Information)

Limbless Association
Chelmsford, Essex
Salary: £23,000 per annum pro-rata
Closing date
23 May 2021
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Job Details

Services Support Officer (Advice and Information)

Circa £23k pro-rata

21 hours per week

The Limbless Association provides support, information and connectivity to the limb loss community. We are a long-standing charity currently based in Chelmsford in Essex, which through our stakeholder networks, extends our reach as an organisation operating and connecting nationally. (We are looking to relocate to Billericay during the Summer of 2021)

We are excited to be recruiting for an experienced and unflappable Services Support Officer (Advice and Information) to join our growing team based in Essex.  

As the first point of contact, you will be an integral part of our services support team providing information support and managing the information helpline and enquiries inbox.  The ability to engage and build positive professional relationships with all our stakeholders, you will be an ambassador for our charity, playing a vital role in promoting the projects and services.

With a keen eye for detail, you will ensure the implementation of effective systems to record, retain and analyse stakeholder information using our CRM. You will be highly organised and efficient with considerable experience and expertise in a frontline, advice giving, service focused setting, preferably in a charity and/or health care environment.

You will also have 2 years advisory experience working in the voluntary sector, experience of supporting volunteers and providing a first-class experience to ensure all our volunteers feel valued.  A positive and friendly disposition as well as a can-do attitude to all tasks is an absolute must.

In return, we offer the opportunity to work in a fantastic supportive team, excellent terms and conditions and a commitment to develop all our staff to do the best job they can.

Applications from candidates who have experienced limb loss are particularly welcome.

For an application pack including a job description and person specification, please visit our website

The closing date is Sunday 23 May 2021 at midnight.

Supporting Documents for Services Support Officer (Advice and Information)


We are a registered charity that has been supporting amputees for over 35 years. We aim to support amputees, pre and post-amputation, to navigate the associated complexities with advice, information and signposting to empower individuals and their families to optimise their recovery and rehabilitation.

We provide support through;

  • a helpdesk, offering assistance with a wide range of matters and support to access the relevant services and resources,
  • Peer support, this vital service is expanding and supported by the National Lottery Community Fund. Our volunteers are all amputees who understand the challenges in the early days, weeks and months of limb loss.
  • Support and Connect Hubs which are currently running in Essex, Manchester, Bristol and Hull with more planned across the UK.
  • Access to expert legal advice
Find Us
Unit 16
Waterhouse Business Centre
United Kingdom
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