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Head of Volunteering

Listening Ear
Knowsley (Metropolitan borough), Merseyside
Closing date
24 May 2021
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Job Details

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1. Key Working Relationships

  • LE Staff, Senior Management Team, Volunteers and LE Board members
  • LE referral agencies and external stakeholders
  • LE clients
  • Other interested bodies in public, private and voluntary sector

2. Job Purpose

  • To be a member of the Senior Management Team
  • To support Listening Ear’s BACP accreditation and renewals process
  • To provide clinical oversight of volunteer counsellors working in both children’s and adult services
  • To provide clinical oversight of Listening Ear’s out-of-hours clinics (5pm to 8pm Monday to Thursday) and Saturdays 9.30am to 4pm
  • To manage appropriate safeguarding and clinical issues for trainees, cascading concerns as necessary
  • To undertake the full recruitment process for volunteer counsellors at Listening Ear (including new placement counsellors and prospective students applying for Listening Ear’s own courses)
  • To support the organisation of external, group, clinical supervision for volunteer counsellors
  • To provide case-management meetings for volunteer counsellors
  • To coordinate opportunities for peer-learning and CPD for students
  • To develop new training products for Listening Ear
  • To support the delivery of Listening Ear’s own training, marking student’s work where necessary
  • To provide time-limited counselling sessions, with a small weekly caseload
  • To understand, accept and work in-line with the principle of confidentiality
  • To provide support to and work closely with the Clinical Services Manager
  • To advise the Senior Management Team on professional/ clinical issues and developments in counselling, psychotherapy and mental health
  • To provide cover for Listening Ear’s Head of Clinical Services during periods of sickness or holiday absence

3. Overview of Responsibilities

  • Maintaining an Accessible Service
  • Act as a Listening Ear Ambassador at all times
  • Ensure that volunteers deliver appointments as planned by Central Services and provide all services in-line with all LE policies and procedures, including equality, diversity and accessibility policies
  • Ensure volunteers accurately complete all records, in accordance with the DPA/ GDPR.
  • Liaise effectively with clients staff/volunteers and other referring bodies

4. Quality Assurance

  • To engage with the organisational system for reporting and learning from critical incidents.
  • To actively participate in regular clinical and line management supervision
  • To work with the SMT to ensure high standards are achieved and deficiencies addressed

5. Service Development

  • To keep up-to-date with changes in practice and undertake training/ education identified in supervision and/or professional and personal development plan
  • To work with colleagues to develop services in partnership with relevant agencies


The post-holder will be expected to undertake duties relating to the work of LE as appropriate to the grade of this post or as delegated.  The job description is not exhaustive and will be subject to adjustments in relation to the needs of a developing service and the skills and experiences of the post holder.

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