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Debt Supervisor

Citizens Advice in West Sussex
West Sussex at one of our offices– Horsham, Crawley, Mid Sussex, Worthing, Shoreham
£24,000 - £27,000 dependant on experience
Closing date
6 May 2021
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Job Details

Fixed term, 2 years (possibility of extension/permanent)

Due to the growing demand in debt advice following the impact of Covid-19, we are looking for an additional debt supervisor to support our trainees, debt advisors and wider organisation.

As one of our supervisors you will provide technical supervision and line management, training and quality checks whilst maintaining a small caseload across multiple channels.  You will be working with MaPS funded contracts and will need to either meet the technical supervision criteria including court representation .  The ideal candidate will have experience of managing a team and setting objectives to support them to meet targets and to develop.  A trainee position will be considered for the right candidate who can demonstrate they can reach the supervision requirements within an agreed time and undertake line management training.

You will need to have excellent organisation skills and attention to detail, a problem solver who thrives with targets and can support others to reach theirs whilst maintaining quality and empathy.  You will have excellent listening and communication skills, able to  negotiate with creditors, break down complex information so it is understood and support people with informed choices.  You will be confident with IT and case management system, able to keep accurate records and comfortable with working remotely as well as face to face casework.

If you want to make a real difference and join our thriving team then please visit our website via the apply button to complete our application form.


  • Company Sick Pay
  • Company pension scheme
  • Employee Assistance Programme
  • Flexible employer sensitive to the needs of today’s workforce
  • Commitment to continued professional development

Closing Date: 9 am 6th May 2021

Interview Date: TBC (Week Commencing 10th and 17th May 2021)

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