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Helpline Advisor

Citizens Advice in West Sussex
West Sussex, flexible working considered
£19,600 - £24,000 dependent on experience
Closing date
22 Apr 2021
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Job Details

Fixed term contract until 31 March 2022

West Sussex, flexible working considered

We are excited to be expanding our advice team with additional advisors to deliver our adviceline and support with webchat.

We are looking for someone with outstanding customer service skills, excellent listening skills and able to provide high quality advice whilst meeting targets on a busy line.  You will be resourceful, able to work independently but be a real team player so more people receive essential advice and help, making a real difference to the lives of the people we support.

The ideal candidate will have experience of working in a busy helpline environment delivering independent advice but training will be provided for the right candidate who can demonstrate a passion for making a difference and the ability to learn complex information quickly.  If you would like to join us then please apply by visiting our website.

If you want to make a real difference and join our thriving team then please visit our website via the Apply button to complete our application form using the person specification.


  • Company Sick Pay
  • Company pension scheme
  • Employee Assistance Programme
  • Flexible employer sensitive to the needs of today’s workforce
  • Commitment to continued professional development
  • 25 Days (prorata for part time employees) annual leave

Closing date: 9 am Thursday 29th April 2021

Interview date: W/c 3rd May (TBC)

We reserve the right to close this role early depending on volume of applications received.

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