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Pre-Bereavement Guidance Assistant

Ruth Strauss Foundation
London (Greater)
Closing date
30 Apr 2021

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Job Details

This is a new role to support families facing the death of a parent.  Please head over to our website for a fuller description of the role.  Key responsibilities include:

  • To receive calls made to the Family Support Line during operating hours,
  • Respond to emails requesting further information and support,
  • Provide information that will support parents to prepare their child and the whole family for parental death using service guidelines,
  • Guiding and signposting to other support services for the family as appropriate,
  • Assessing where parents need further emotional support and booking these appointments using our system and processes with Pre-bereavement Guidance Practitioners,
  • Maintain accurate records of support provided in line with the Ruth Strauss Foundations system and processes,
  • To ensure the safeguarding and confidentiality of callers and caller data is maintained,
  • To participate in regular debriefing and supervision sessions provided by the Ruth Strauss Foundation,
  • Work to the Ruth Strauss Foundations policies and procedures,
  • Contribute to the creation of a range of pre-bereavement information and support resources which will prepare the child(ren) and whole family for parental bereavement,
  • Contribute to the maintenance of directory of support services for onwards signposting,
  • To maintain own professional development and learning through internal and external courses and training,
  • Raise awareness of pre-bereavement needs for families where a child is facing parental bereavement and forge links with appropriate agencies and other support organisations, 
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