Tenancy Enforcement Officer - Housing
£31,381 - £34,518 + £750 Car Allowance per annum – depending on skills
Contract type – Permanent
Working hours – Full Time
In April 2021, our client merged to create a bigger, better, organisation. They now provide over 25,000 homes to more than 54,000 people, they deliver over 3 million hours of care to individuals every year and have a geographical reach from Newcastle upon Tyne to Salisbury, Wiltshire. They have a staff team of approx. 4,000 people.
Their story is about building better lives. They are committed to building more homes and providing more care and support to more people, whilst still delivering the locally-focused services to the people who need them most.
Everything they do comes back to people – whether that’s providing a good quality, safe home, helping someone to live an independent life, addressing social injustice and equality and everything else in between.
Their vision is to be an organisation where people can enjoy happiness, health and prosperity.
About the role
You will take responsibility for serious tenancy or lease breaches and anti-social behaviour, in line with their policies and procedures; to provide training and support to other members of the Neighbourhood team in low level tenancy breaches and ASB.
The purpose of this role is to work with key partner agencies and stakeholders to both tackle and prevent ASB within the communities.
You will prepare and serve legal documents; including but not limited to: Notices of Seeking Possession, Notices to Quit, Injunctions; Particulars of Claim; any other appropriate Order.
As the Tenancy Enforcement Officer, you will respond to defence solicitors; instruct barrister for Hearings; prepare bundles for trial as requested; interview victims and take witness statements; attend and represent them in court for ASB or other related cases; implement and consider diversionary and holistic resolution, such as mediation and restorative justice and work with other agencies to provide support to witnesses.
Please note that if you are successful in this role, they will require a DBS check to be completed. Further details will be sent following offer.
To be successful in this role you must have a professional housing or legal qualification or equivalent qualification / ability and also a BTEC/HNC or equivalent. Demonstrable experience of working partnership working and knowledge achieving positive outcomes is required. Excellent communication skills, with an ability to tailor to a specific audience is also needed.
Due to the nature of the role you must have the ability to travel between sites, attend evening meetings and work flexibly. Some evening and weekend working will be required as part of this role.
In support and recognition of their colleagues who will help them deliver their employer strategy, they offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).
All individuals who apply to work there are considered on their merits in line with their Diversity and Inclusion strategy and policy.
Our client is a Disability Confident Employer therefore they actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the ‘essential eligibility criteria’ for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.