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Neighbourhood Team Manager / Social Housing

Trowbridge and surrounding areas
£53,000 per annum
Closing date
21 Apr 2021
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Job Details

Neighbourhood Team Manager / Social Housing

Full time (37 hrs)

Flexible working opportunities

£53,000 per annum

Fixed term contract 16 months

Trowbridge and surrounding areas


Closing date:   midnight, 21 April 2021

Interview date:   26 April 2021 (interviews will be held via video link)



Who they are

Our client is a not-for-profit housing association committed to providing affordable local homes for their customers. They have nearly 7,000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ over 300 staff from their offices in Trowbridge and Melksham. 


What they offer

Their main benefits include;

  •  30 days holiday plus bank holidays
  • 2 paid gifted days; one for your birthday and one over Christmas
  • Buy / sell up to 5 days holiday
  • Life assurance
  • Flexible working opportunities – giving you flexibility on how long, where and when you work to support better customer service and promote a work/life balance.
  • Competitive pension (you pay 4%, they pay 9%)
  • Cycle to work scheme
  • Dress down Fridays (for office-based colleagues) 


The role

The purpose of this role is to support, challenge and drive teams to deliver excellent customer services.


It has the following main responsibilities;

  • To lead the neighbourhood’s services and caretaking teams, empowering team members to deliver excellent customer service and achieving satisfaction
  • Ensure that your teams work with partner agencies and residents with the objective of creating sustainable, cohesive and vibrant neighbourhoods
  • Ensuring Selwood Housing’s regulatory compliance with Tenancy and Neighbourhood & Community Standards


What they need

For this role you’ll need to have the following skills and experience;

  • Experience of managing a team
  • Significant recent experience in managing neighbourhoods, in social housing dealing with anti-social behaviour (ASB)
  • Experience of working in a customer facing service, preferably in social housing
  • Experience of working with vulnerable people and knowledge of various support needs and agencies involved



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Find Us
(0) 1943 467 766
The Engine House
Wharfebank Business Centre
Ilkley Road
LS21 3JP
United Kingdom
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