Head of Leasehold Services
Location: Billericay, Essex (Agile Working)
Salary: £60,000 - £65,000
Contract Type: Permanent - Full Time
Expiry Date: Tuesday 27 April 2021
About the role
Working for our client is more than just a job, it’s a lifestyle. Somewhere to feel at home.
In this exciting role, you’ll strategically manage and progressively develop our client’s leaseholder service ensuring all requirements are met and devise service delivery plans.
Involving and consulting with their customers, you’ll deliver best practice and continually improve services for Leaseholders, helping to provide a dynamic and customer centric environment. Leading the service by example, you’ll advise other teams, managers and members of Executive on leasehold issues as required.
With a great background in Customer Care in relation to service provision, you’ll have excellent communication skills including ability to communicate with a wide variety of audiences and the ability to lead, manage and motivate a team, as well as work collaboratively with other teams and organisations to deliver customer improvements according to plans. Good project planning skills and demonstrable experience of service improvement projects are a must.
Ideally you’ll have in depth knowledge of Leasehold Procedures and Provision including Landlord and Tenant Act and Leasehold Extensions, as well as the ability to represent Landlords at external meetings including County Courts, Tribunals and meetings with key Stakeholders.
Our client offer fantastic benefits including Pension, Life Assurance, BUPA Private Healthcare and much more. Further to this you can expect 25 days’ holiday (plus bank holidays, PLUS 3 days at Christmas), a comprehensive induction programme and excellent ongoing training.
About Our Client
Ranked No. 37 in The Sunday Times Top 100 Best Not for Profit Companies, working for our client is a lifestyle, not just a job. As a multi award winning Housing Association, they've been creating somewhere to feel at home for their team and their customers for 25 years. Whether working in Development & Regeneration, Operations, Construction, Care or Central Services, you can be sure that they will provide you with a home from home whatever job you do here. Our client are an equal opportunity employer and welcomes applicants from diverse backgrounds.