Director of Customer Impact (Flexible Working)

Location: Billericay, Essex (Agile Working) 

Salary: £85,000 - £95,000 

Contract Type: Permanent - Full Time

Expiry Date: Tuesday 27 April 2021

About the role

Working for our client is more than just a job, it’s a lifestyle. Somewhere to feel at home.

They know there’s a lot going on in the world right now, but they’re not standing still and now is the perfect time to join them!

Do you want to help the shape the future for their customers? As their new Director of Customer Engagement and Impact, you’ll lead the Customer Impact function to enable continuous development of Customer Operations by using the customer voice and data / performance measures across the service to really take into account their customers' thoughts. 

You’ll play an exciting but critical role in service improvement and customer development, helping to provide a dynamic and customer centric environment. Reviewing and streamlining services through the delivery of the annual service improvement programme, you’ll ensure that customers from across the group have a voice in strategic and operational decision making.

With a proven track record in senior management, you’ll have the ability to influence across a multi-function organisation and the ability to lead, motivate and engage employees. Holding a substantial track record of delivering impact and insight analytics through Social Return on Investment (or similar models) to inform service design, you’ll have experience of engaging customers in a variety of ways and advocating on their behalf internally and externally.

Our client offer fantastic benefits including Pension, Life Assurance, BUPA Private Healthcare and much more. Further to this you can expect 25 days’ holiday (plus bank holidays, PLUS 3 days at Christmas), a comprehensive induction programme and excellent ongoing training. 

About Our Client

Ranked No. 37 in The Sunday Times Top 100 Best Not for Profit Companies, working for our client is a lifestyle, not just a job. As a multi award winning Housing Association, they've been creating somewhere to feel at home for their team and their customers for 25 years. Whether working in Development & Regeneration, Operations, Construction, Care or Central Services, you can be sure that they will provide you with a home from home whatever job you do here. Our client are an equal opportunity employer and welcomes applicants from diverse backgrounds.