Membership Administration Officer

Contract: Fixed-term – 12 months
Hours: 28 hours per week
Salary:  £16,000 to £20,000 pro rata
Location: Ross-on-Wye, but open to flexible options
Closing: Sunday 11 April 2021
Interviews: Tuesday 20 April 2021

Do you enjoy speaking to people? Can you work accurately with information and numbers? Want to support us in a role that really makes a difference to our charity?

We’re looking for a Membership Administration Officer to join our team to support the administration of our membership programme. Our members make it possible for us to be at the heart of the movement to save our seas as the UK's leading marine charity.

Your role

Attention to detail is key – collecting and processing payment information into our database, processing the BACS reports and checking Gift Aid declarations for recurring and one-off payments.

Taking the right information from new and existing members and recording it in our database - this could be from forms, or over the phone.

Sending out our membership pack and writing responses to enquiries, or to express our thanks.

What you’ll need

You'll need to show us that you have experience of working with information in an accurate and careful manner.

This role deals with people on the phone regularly, so experience from a customer service environment, and confidence on the phone is a must.

We work to specific processes for this sort of information so some experience of following precise administration processes is needed.

You might have experience of BACS processes, membership in a charity or Data Protection – we'd like to hear that if you do.

Got what it takes?

An adaptable and positive outlook, you’re someone who seeks to solve problems positively.   
Comfortable working at a fast pace, effectively managing your workload.

A desire to be part of an organisation with ambitious aims to make real change for our seas.

How to apply

We are looking for people who demonstrate our values, but who also contribute their own perspectives and experiences to add to our knowledge and our culture.

Include a cover letter with your CV which tells us why you would like to work with us, and how you meet the role and person specification. We value this element of the application, so make sure you include it.

We prefer an anonymous process, so leave out any personal information and images in both your CV and cover letter as we prefer to shortlist without it.

We understand that interviews can be difficult for some people who have a condition or disability that they live with. We want to make it as easy as possible for every candidate to shine during their application and interview, so please let us know what we can do to accommodate you.

For any enquiries, please contact us. Contact details can be found by selecting the apply button shown.

Notes

Everyone can expect to be treated with consideration and respect and MCS is committed to providing an inclusive environment for all. Good working relationships release the full potential, creativity and productivity of each individual, in an atmosphere where everyone can learn and work without prejudice, discrimination, harassment or violence.

We are committed to developing a team which is reflective of our society, and which can offer insight and views that influence our work.  We are particularly interested in applications from groups which are under-represented in marine, environmental and charity sectors.

Eligibility to work in the UK is required.

Registered Charity No: 1004005 (England and Wales) SC037480 (Scotland).

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Administrator, Membership Administrator, Team Administrator, Administrative Assistant, or Membership Assistant.