About Us:

Each local Citizens Advice office is an independent charity. We provide quality assured advice and information services across Bath and NE Somerset, which covers the city of Bath, several smaller towns and the surrounding rural area.

Our advice is free, confidential, independent and impartial. We also use our first-hand knowledge of the problems our clients are facing to campaign for changes to policy and practices that affect their lives.

The role:

It is anticipated that the role will initially be home-based, with flexibility to work in all locations across Bath and North East Somerset once restrictions are lifted. It may also be possible to continue with some aspects of this role from home on a permanent basis, subject to mutual agreement.

Our volunteer advisers are supported by a small team of supervisors who are responsible for planning, organising and managing the practicalities of the advice session. Due to an exciting new funding partner we are now seeking to expand this team.

The Supervisor Team provide support to advisers in using the information system and other resources, managing enquiries and identifying options for clients. They contribute to training in advice work and to quality assurance through case checking and file reviews, giving constructive feedback to volunteers. In our One Stop Shop locations supervisors also carry out brief initial checks to identify the best route for each client through the advice process.