Do you have an understanding of excellent customer service or marketing communications, good line management skills and a desire to develop within an innovative and growing team? Then join Shelter as our Community Fundraising Supporter Manager and you could soon be part of an exciting new national fundraising initiative.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Community Fundraising at Shelter exists to provide a quality experience for supporters who want to organise their own fundraising and events. The team is made up of Regional Fundraisers, as well as a brand-new National Team that's recently been introduced to create new, proactive mass activity products, develop the supporter experience and scale up our impact across the UK. A key part of Shelter's long-term fundraising strategy, it's an exciting time to join us as we go through a big period of growth. This role will be an essential part of that growth.
About the role
If you're looking to specialise in supporter experience and community fundraising in a role that offers plenty of scope to grow, you're in the right place. Join our brand-new National Team where you'll focus jointly on the transformation of Shelter's supporter experience and the line management of our team assistants, whilst also gaining exposure to a variety of other areas too. Working with the assistants to ensure the delivery of excellent customer service (supporter care) for community fundraisers will be key, as will designing processes to implement this effectively. And, when it comes to monitoring & reporting on relevant budgets or working collaboratively to support other projects across the wider Community & Events team, we'll count on you.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
A flair for providing excellent customer service (supporter care) is key, as is the ability to effectively line manage multiple staff members - and if you have knowledge of best practice in marketing communications, even better. Your project management experience will be invaluable, particularly the ability to identify and create new processes, manage budgets and embrace ambitious targets. Results-driven and excited to improve Shelter's community fundraising offerings, you're great at building relationships, sensitive to others' needs and ready to put fundraisers at the heart of everything you do.
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
We will be sharing the interview questions with candidates shortlisted for an interview 3 days before the interview.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.