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Team Leader (Volunteer Development) Witness Service

Citizens Advice
Witness Service South - London Metropolitan
£20,315 per annum plus London Allowance
Closing date
28 Feb 2021
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Job Details

Location: Witness Service South - London Metropolitan

Department: Witness Service - National

Hours per week: 29

Interview date: 9/3/21

Are you an experienced manager of volunteers looking for a new opportunity?

Are you a great manager of people who is passionate about supporting volunteers to deliver a high standard of service?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.  

The Role

As Team Leader (Volunteer Development) you will be in a crucial role, responsible for the recruitment of dedicated and diverse volunteers for our court and outreach services.

You will be responsible for volunteer development and engagement within a specific geographical area.

You will be responsible for developing volunteering opportunities within the Witness Service.

You will also develop and maintain key local stakeholder relationships with a view to promoting our volunteering opportunities, and to build on our volunteer base.

Who we are looking for

We are looking for someone with excellent management and communication skills, who can adapt to and manage change. 

Someone with an excellent understanding of the voluntary sector and experience in developing and recruiting volunteers.

We welcome applications from diverse candidates who can demonstrate transferable skills.

This post is subject to enhanced vetting and barring check.

You will love working with us because:

  • We value diversity and equity
  • You will be a part of a fantastic team who works collaboratively and inclusively, using cutting edge IT solutions to help us work better together
  • You will be making a positive difference in people’s lives
    • Your health and wellbeing is important to us, we have a comprehensive Employee Assistance Programme, including access to counselling sessions, both online and on the phone support.      
  • Your future financial health is helped by a generous pension scheme
  • You can further your career with training and development tailored to you
  • You will have access to an online employee support networks and forums
  • Generous annual leave allowance starting at 26 days plus bank holidays with an additional 4 days off at the end of the year
  • Opportunity to buy additional annual leave
  • Generous maternity pay and shared parental leave
  • 3 days paid volunteering each year
  • Discount scheme
  • Cycle to work scheme
  • Inhouse mentoring scheme

About us:

The Citizens Advice Witness Service provides a vital service offering free and independent support for witnesses in every criminal court across England and Wales.

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. 

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

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