Regional Manager South inc London (Witness Service)

Location: Flexible within England & Wales

Employment type: Permanent

Closing date: 28/02/2021

Interview date: 9+10/03/2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Are you interested in working for an organisation which puts the client at the heart of everything that we do? Are you an experienced senior manager looking for a new opportunity?

We are looking for an exceptional candidate with significant experience in operations, people and change management, who can lead the South region (inc London) of our national Witness Service. 

The Role

The Regional Manager is a key role within Citizens Advice Witness Service, providing regional leadership for an efficient, effective and consistent service delivering high quality support to witnesses. As direct line manager of a team of Area Managers, you will promote a culture of collective management responsibility, continuous improvement and change to deliver against our business plan and our funder’s requirements. You will also have excellent influencing, communication and writing skills as a key part of this role is building and maintaining constructive relationships with stakeholders such as HMCTS, CPS, and the Police.

You will take an inventive, responsible, and generous approach to your work, building on the expertise and ideas of colleagues across the team, programme and wider business. 

Who we are looking for

You must have significant experience of operational, people and change management across dispersed locations, and within a complex stakeholder landscape. Candidates will also need to have experience of strategic planning and business development and of developing successful relationships and negotiating with partners and stakeholders. 

We welcome applications from diverse individuals who can demonstrate transferable skills.

About us: 

The Citizens Advice Witness Service provides a vital service offering free and independent support for witnesses in every criminal court across England and Wales.

The Witness Service has over 260 staff and 2700 volunteers and offers free, independent, impartial and confidential support and information witnesses to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

You will love working with us because:

• We value diversity and equity
• You will be a part of a fantastic team who works collaboratively and inclusively, using cutting edge IT solutions to help us work better together
• You will be making a positive difference in people’s lives
• Your health and wellbeing is important to us, we have a comprehensive Employee Assistance Programme, including access to counselling sessions, both online and on the phone support.
• Your future financial health is helped by a generous pension scheme
• You can further your career with training and development tailored to you
• You will have access to an online employee support networks and forums
• Generous annual leave allowance starting at 26 days plus bank holidays with an additional 4 days off at the end of the year
• Opportunity to buy additional annual leave
• Generous maternity pay and shared parental leave
• 3 days paid volunteering each year
• Discount scheme
• Cycle to work scheme
• Inhouse mentoring scheme

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria as set out in the role profile.