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Support Engagement Senior Manager

Young Epilepsy
Home Based with regular visits to Lingfield/London offices
£42,294 - £45,150 per annum
Closing date
4 Mar 2021
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Job Details

Supporter Engagement Senior Manager

£42,294 - £45,150 per annum

37 hours per week


Home Based with regular visits to Lingfield/London offices


About Us

Young Epilepsy is the children and young people’s epilepsy charity. Our purpose is to create a society in which children and young people with epilepsy are enabled to thrive and fulfil their potential, in which their voices are respected, and their ambitions realised.

We work with children and young people across the country, as well as many of those people and organisations who shape their lives - parents, health and care professionals, researchers, teachers, policymakers and more.

Informed by young people and drawing on our strong legacy of expertise in education, health and research, we have developed and published our new 2020-2025 strategy. This focuses our work around 4 offers; Learning, Health, Research and Information, with firm foundations in our three value statements:

  • Young people are at the centre of everything we do
  • We work together to make a greater difference
  • We are courageous and ambitious for change

These values will ensure that we always put the voices, the rights and the best interests of children and young people first and commit us to working in partnerships that can increase our impact. They also ensure that we are inspired by the courage and ambition of the young people with whom we work, knowing that together, we can drive the change in society and services we all want to see.

Your role

The Fundraising and Communications teams at Young Epilepsy are going through an exciting phase of change and growth. With the challenges in the current funding climate, we need an agile and skilled team who can help us deliver our goals that will enable young people with epilepsy to thrive.

This means significantly increasing our income and engaging our supporters in a more meaningful way, putting them at the heart of our fundraising and delivering excellent customer service.

We need data driven insights to help us target our engagement in the right way and we need to improve and adapt our fundraising proposition to reflect the changing needs of both beneficiaries and donors and stand out in a crowded market.

With the development of a new website, investment in our brand and communications and with growing ambition across our service delivery, this role will be pivotal in navigating our way to success, in a time of complexity and uncertainty.

What we need from you

We are looking for candidates who can lead with vision, set clarity and purpose to a team dealing with ambiguity and change. This means thinking both creatively and analytically, staying focused on the goal, and having a passion for the work we do.

You will play a lead role establishing a Supporter Engagement team, support the development of our fundraising plan, and lead on developing and delivering our individual giving programme, appeals, products and campaigns.

The candidate we are looking for will have experience and skill in developing donor relationships, building quality data to gain valuable insights into supporter behaviour and a strong understanding of how to maximise digital channels to reach new audiences.


  • 27 days annual leave plus 8 days Bank Holidays (pro rata if part time)
  • Paid overtime
  • Occupational pension scheme
  • Health Insurance Plans (Optional)
  • Eyecare Vouchers
  • Subsidised dining room
  • Gym membership options (on and off-site)
  • Perkbox, giving you access to nationwide discounts and benefits
  • Supported studies, Numeracy, Literacy and Diploma level 3
  • Opportunities for career progression
  • A range of shift patterns
  • Free parking on campus


For further details of these and other vacancies, please visit our website:


We are committed to safeguarding and promoting the welfare of children and young people. An enhanced Disclosure and Barring Service check will be required.


Young Epilepsy strives to employ people that reflect the community it serves; therefore, applications from minority groups and people with disabilities are particularly welcomed.

 Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales).

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