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Resettlement and Support Team Leader (Full-Time, Permanent Contract)

Employer
SPEAR
Location
Twickenham
Salary
£28000 per annum
Closing date
15 Feb 2021

View more

Function
Fundraising, Supporter Development
Sector
Community
Hours
Full Time
Contract Type
Permanent

Resettlement and Support Team Leader (Full-Time, Permanent Contract)
Twickenham, Greater London

About Us

We are SPEAR, a charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future. For 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.

We’re now looking for a Resettlement and Support Team Leader to join our team on a full-time, permanent basis.

The Benefits

  • Salary of £28,000
  • 26 days’ holiday pro rata (increasing with service)
  • Pension scheme
  • Access to a free Employee Assistance Programme
  • A range of benefits including cycle to work scheme and staff wellbeing sessions


This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness. You’ll discover a passionate, supportive environment where the entire team are working toward the same goals and are dedicated to making positive change and producing great results.

The Role

As a Resettlement and Support Team Leader, you will be part of a professional and experienced team and will be responsible and accountable for the provision of hostel based services and the effective co-ordination of support to rough sleepers with complex needs.

This role will require you to work on a rota system, Shifts are 8am to 3.30pm or 2.30pm to 10pm and will include weekends.

Specifically, your role will involve:

  • Delivering high-quality hostel accommodation and ‘move on’ services for homeless people in line with SPEAR’s policies and procedures
  • Developing a range of accommodation options and accessible services, working within the services’ financial resources
  • Participating in an effective Hostel staff team, line management of the hostel resettlement workers and the co-ordination of SPEAR’s Trainee Project Worker Scheme
  • Providing advice, support, motivation, crisis intervention and future planning, appropriate to the expressed needs of allocated Hostel residents
  • Contributing to the running of SPEAR’s 5 integrated services for homeless people

About You

To be considered for the role of Resettlement and Support Team Leader, you will have:

  • Relevant experience, either paid or voluntary, working with homeless people or rough sleepers
  • An understanding of the causes of, and pathways out of, homelessness
  • Experience of assessment and support systems for vulnerable people, including key working
  • The ability to work with clients who may display challenging behaviour and that have complex needs
  • Basic knowledge of appropriate legislation, including welfare benefits and housing law
  • Basic knowledge of health and safety requirements in the workplace
  • Solid IT skills
  • The ability to represent SPEAR appropriately at all times, and work professionally with external agencies
  • An understanding of confidentiality needs within the organisation and the ability to apply them
  • The ability to manage your time in a busy and pressurised environment
  • The ability to motivate and inspire staff and volunteers
  • Experience of line management of staff, volunteers or trainees
  • The ability to co-ordinate training packages, including liaison with external accreditors
  • The ability to manage and develop administrative systems, including accessible filing systems

For further and more detailed information on the role and person specification, please review the Job Description.

SPEAR is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environment is, the better our work will be.

At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

So, if you’re seeking your next challenge as a Resettlement and Support Team Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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